| Module 1: Voicemail Scripts | 6 % |
| Module 2: Equipment Instructions Memo | 10 % |
| Module 3: Equipment Repair Memo Equipment Instructions Voicemail Script | 15% 4% |
| Module 4: Conference Report | 10% |
| Mid-Term Exam | 10% |
| Module 5: Hazardous Occurrences | 15% |
| Module 6: Internal Report | 15% |
| Final Exam | 15% |
| TOTAL | 100% |