Advising


student helping on laptop

We are excited that you have chosen to pursue your studies online with UTEP Connect. We know that learning online may be different than your previous educational experiences, and we are here to help from start to finish!

Degree Plan

Once you’ve been admitted to UTEP, you can access your degree evaluation online. If your transfer credits have been evaluated, they will be reflected along with other courses you’ve taken at UTEP. The degree evaluation will also indicate what coursework you have left to complete. Please contact your Student Success Advisor if you have any questions about the degree evaluation.

BMS students’ coursework will not be reflected in the degree evaluations. Please refer to the degree plan developed by the BMS Department.

How to Run a Degree Evaluation in CAPP

Dropping An Online Course

Before dropping any course we strongly encourage you to contact the Financial Aid Office at faonline@utep.edu to find out how your financial aid eligibility could be impacted by dropping the course(s). Also, contact your assigned Student Success Advisor to receive assistance with updating your degree plan and/or course selections.

How to Drop a Course (Note: if you are only enrolled in one course you will be withdrawing from the semester, rather than dropping the course):

Email records@utep.edu and cc ucadvising@utep.edu with the following information:  

  • Your name and Student ID
  • Course(s) information (e.g.: CRN: 68974 UNIV 1301); please note this information can be found on the checklist provided by your Student Success Advisor
  • Brief statement about why you are dropping

Be aware that if you drop any course on or after the first day of classes for that course, you will still be responsible for a percentage of the tuition. Please contact Student Business Services (SBS) for additional tuition information at sbs@utep.edu or 915-747-5116.

Should you have any questions, please contact your advisor at 1-800-684-UTEP (8837) or email ucadvising@utep.edu.

Undergraduate Advising

Students accepted into a UTEP Connect undergraduate program will receive assistance from a Student Success Advisor throughout their undergraduate career. Depending on their program, most students who have fewer than 45 credit hours will be advised and registered by their Student Success Advisor. After 45 hours (depending on program), the Student Success Advisor will help in seamlessly transferring the student to their designated department advisor for degree advising.

Student Success Advisors will also be available to assist UTEP Connect students in other aspects of their learning experiences: troubleshooting Blackboard challenges, providing access to resources, and general guidance. Be sure to contact them if you have any questions.

You may reach Student Success Advisors via phone, email and/or video appointments. To schedule an appointment, please e-mail ucadvising@utep.edu or call 1-800-684-UTEP (8837).

Graduate Advising

Students pursuing a graduate degree in one of our UTEP Connect programs will be advised by their departmental advisors. Student Success Advisors will be available to assist UTEP Connect graduate students in other aspects of their learning experiences: troubleshooting Blackboard challenges, providing access to resources, and general guidance. Be sure to contact them if you have any questions.

Student Success Advisors are available via phone, and/or email ucadvising@utep.edu or 1-800-684-UTEP (8837).