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-By Veronica Corella

	Activity: Internet Support Providers (ISP) evaluation.
	Objectives: Evaluate available Internet Support Providers to meet the needs of IM^3 and CERM for remote access to Internet. Identify all local and key national ISP's. Evaluate services, responsiveness and cost with respect to our internal requirements and those of Community Based Organizations (CBO) and clients.
	Methodology: Internal analysis of our needs to define critical requirements. Develop questionnaire to be completed for each ISP. Summarize results of questionnaire and responsiveness of ISP. Identify and evaluate key indicators of ISP capacity, stability and service.
	Results: Tabulated summary of regional and key national ISP's. Identify ISP's which meet needs and requirements for internal Internet services. Identify ISP's that meet needs of CBO's and are consistent with outreach programs.

METHODOLOGY

Meet with Bob Gray to identify requirements and determine services needed.
Basic requirements are e-mail, file transfer program and Internet access. For staff working with CBO’s projects, critical needs relate to on site demonstrations and education presentations and training’s.
On the road staff needs include access to e-mail and Internet, the ability to send and receive files and Intranet interaction.
Online services offer information on all subjects, either in stored databases or on electronic bulletin boards where users post and answer questions to each other. PcANYWHERE provides sessions in a remote control mode. We can use remote control on the Internet in order to:

Cut costs, you may want to have remote control sessions with another PC trough an Internet connection, rather than over a telephone line.
You can use your home PC to remotely control your office PC and gain access to the Internet. This may provide quicker response time.

White Horse Communications provided good quality fast response to our requests.
ELP Networks also provided a good response to our questionnaire.
Trans Archivo has a very good explanation of services and prices through their website.
Did not get response from El Paso Internet Providers.
Web Tree Internet Provider only relates to services for to web designs.
None of the ISP’s have a 1-800 number to call.

Performance and capacity was measured in terms of users per modem.
White Horse Communications is the only ISP with digital service assuring no busy signals when communicating.
All other ISP’s guarantee a minimum number of users per modem and a no busy signal also.

RESULTS

Tabulated summary of regional and key national ISP’s
Identify ISP’s which meet needs and requirements for internal Internet services

Organizations that fulfill all of our requirements with good response and the minimum costs, are identifies in the table with an asterisk.

Identify ISP’s that meet needs of CBO’s and are consistent with outreach programs.

Rio Grande Free Net is another good option for non for profit organizations.

EL PASO INTERNET PROVIDERS

NAME	ADDRESS	TEL.#	FAX#	E-MAIL	MONTHLY FEE	SET UP FEE	MODEM SPEED	BROWSER
Internet Access of El Paso	1852 W.Paisano, El Paso, TX-79922	(915) 533-1525	(915) 533-5604	rosteen@itsnet.com	$29.95 (200 hours)	$24.95	28.8 bps	Netscape 3.0
* Trans Archivo, Inc.	6500 Boeing Dr. Suite 211, El Paso, TX 79935	(915) 779-8883	(915) 626-0820	info@archivo.net	$13.37 (12 months) $19.95 per month	$20.00	28.8 bps	Netscape 3.0
* ELP Networks	8201 Lockheed Suite 113 El Paso, TX 79925	(915) 771-8600	(915) 771-8601	info@elpnet.com	$8.25 (12 months) $19.95 per month	$25.00	28.8 kbps	Netscape 3.0
* White Horse Communications	5862 Cromo Dr. Suite 100 El Paso, TX 79912	(915) 584-6630	(915) 585-2569	info@whc.net	$14.95 (12 months) $20.00 per month	$20.00	28.8-33.6	MS Explorer
WebTree Internet Services	120 W.Castellano, El Paso, TX 79912	(915) 531-2860	(915) 542-3549	sales@webtree.com	Provides website design only
*Rio Grande Free Net	P.O.Box 20500 El Paso, TX 79998	(915) 594-2190	(915) 775-5600	webmaster@rgfn.epcc.edu

NATIONAL INTERNET PROVIDERS

NAME	ADDRESS	TEL. #	FAX#	E-MAIL	MONTHLY FEE	SET-UP FEE	MODEM SPEED	Browser
* Cybercon	9750 Watson Rd. Suite 204 St.Louis, MO 63126	(314) 821-2726	(314)821-1752	sales@Cybercon.com	$28.00 per month	$35.00
AT&T World Net		1-800-WORLDNET		worldnet@attmail.com	$19.95 per month	$4.95
* Concentric Network	10590 N.Tantu Ave. Cupertino, CA 95014	1 800-939-4262 (915) 585-9665	(408)342-2810	fshelton@concentric.net	$19.95 per month		28.8 kbps	Netsape 3.0
Myers		1 800-MYERS30	(310)444-3885	lovina@myer.com	Provides Website design only