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riority
evels
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riority
evels
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Priority 1 |
Mission Critical |
Department Mission cannot be met
or is jeopardy if problem is not resolved or request not completed.
Action: All available resources will be applied to solve problem immediately. System Administrator will be notified. |
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Priority 2 |
High Priority |
Individual is unable fulfill duty
or responsibility. System is inoperable or critical application is not
working.
Action: Solve if possible or assign to Resource within area of responsibility who will be available next or is currently available. |
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Priority 3 |
Standard Priority |
Personal or Departmental Productivity is adversely impacted as a result of the problem or action needed. |
| Priority 4 |
Low Priority |
Activity that is needed, but is not critical at this time. These reqests will be forwarded to ITSD. |
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Priority 5 |
On Hold |
No action can be taken until a prerequisite action is taken. |