Frequently Asked Questions and Answers
Why do Student Health Centers bill for health services?
About Insurance Billing
The UTEP Student Health Center offers on-campus health services in our clinic in the Student Union East. The student health center fee that students pay each semester is used to support access to pharmacy, health education, immunization compliance and laboratory testing services, miscellaneous items to care for minor student accidents and other programs to help promote the health and well-being of UTEP students.
Demands on student health centers have increased because of regulatory requirements, new technologies, and higher expectations from both students and their parents. Billing health insurance companies for office visits and professional services is a good move for both students and the university. These funds are essential to support advances in the care we can provide, development of new programs to benefit our students, and implementation of the latest technologies to enhance convenient, specialized university student health.
Q: What will I pay?
A: When you visit the clinic you will be responsible for a copayment, (a minimum fee determined by your health insurance plan) and/or other charges not reimbursed by your specific plan. As usual, all students or their insurance carriers will be responsible for additional charges for laboratory and other ancillary services. Student Health Center fees may be paid at the time of service by cash, check, credit or posted to your student account.
Q: Some students are un-insured, or under-insured. Will the health center have to turn them away?
A: Absolutely not. Health centers that bill insurance continue to provide appropriate care and services to all students, regardless of their ability to pay or their health insurance status. The UTEP Student Health Center provides a payment plan for uninsured or underinsured students.
What if I want my service to be confidential?
What if I need care that the Student Health Center doesn't provide?
Some students may have medical conditions that require referrals to outside providers or specialists for consultation or treatment (including for radiology and x-ray). All expenses related to the medical services of referred providers are the responsibility of the student and their health insurance company.
Q: What happens if the student does not have their insurance card with them? Will the student have to reschedule?
A:The student does not have to reschedule, however the student will be asked to call the policyholder (mom, dad, whomever is the policy holder) to get us the insurance information. It is the student's responsibility to get us the information so we may bill the insurance company. If the student is unable to provide us with the information, they have the option of being seen without using their insurance and paying the fees accrued from the visit.