Frequently Asked Questions
- CARES Act Emergency Assistance Grants
- Remote Teaching and Learning
- International Purchases
- Staying Healthy
- Campus Facilities
- Student, Faculty and Staff Services
- Employment and Remote Work
- Employee Medical Benefits
- Advising, Registration and Enrollment
- Fees, Refunds and Finances
- Social Distancing
CARES Act Emergency Assistance Grants
- Paying rent or utility bills due to the loss of income.
- Purchasing technology like a computer, laptop or Wi-Fi hotspot in order to complete online courses.
- Purchasing food or groceries.
- Paying unexpected medical bills.
- Paying for childcare-related expenses.
Funding provided by the CARES Act is limited. The opportunity for CARES grants will be over once funding is depleted. However, students should contact their Student Financial Services Adviser in the Office of Student Financial Aid to determine if they may qualify for other types of funding.
We intend to process awards within 48 hours of receiving a completed application. The timing of the receipt of grant disbursements will depend on whether a student has direct deposit or requires a check to be mailed.
Students who have signed up for direct deposit will receive their funding much quicker than those who have not. Those who do not have direct deposit will be issued a paper check, which will be mailed to the student’s address as listed in Goldmine. We highly encourage students to sign-up for direct deposit in order to access funding as soon as possible. Simply log in to my.utep.edu with your UTEP username and password, click on the Finances link, and follow the instructions under the “Direct Deposit” box.
Grants will be provided directly to students for expenses related to COVID-19.
Funding available through the CARES Act is currently limited to students who have completed a Free Application for Federal Student Aid (FAFSA) and received financial aid from UTEP. Students who have not completed a FAFSA are encouraged to do so to determine eligibility for additional funding that may become available. We encourage you to visit utep.edu/utepcares/apply to learn more about the application process. Funding is limited, so you are encouraged to go online and apply quickly.
Students who are not eligible for CARES Act funds have opportunities for emergency assistance through a fund created by generous UTEP donors. The Paydirt Emergency Loan Program and UTEP’s Food Pantry are also available. Information on how to access these options is available at utep.edu/utepcares.
The information on the application, which includes a student certification statement, is the only current requirement. However, future federal regulations may require UTEP to request additional documentation from students to support their eligibility for this grant assistance. Please save all supporting documentation, including, but not limited to: letter of unemployment/furlough, unemployment benefits, medical expense bills, as well as housing and utility bills that occurred during the coronavirus pandemic.
The amount is based on an equitable calculation designed to widely distribute emergency funds to students with the greatest need.
Please contact the University’s Office of Student Financial Aid at 915-747-5204 or firstname.lastname@example.org. The advisers there should be able to review your eligibility and offer you options.
Remote Teaching and Learning
Gov. Greg Abbott just announced that all schools, including higher education institutions, will be closed for the remainder of the 2019-20 school year. How do you anticipate this to impact remote work of staff and faculty members? Does that mean we'll continue to work from home until September or does it mean that only students will be off campus until then?
Faculty, staff and students will need to keep up with their responsibilities off campus until further notice. Stay in touch with your supervisor to fulfill your job requirements. If you run out of work options, staff members are encouraged to seek online professional development opportunities through UTEP’s Office of Human Resources website. The President has assembled a Recovery Plan Task Force that will develop and provide recommendations to UTEP’s senior leadership team on actions, timelines, resources needed, and policies and procedures related to the campus reopening. They will address course delivery methods, facilities that will remain closed or partially open, human resources policies, training, health monitoring protocols, and other matters that, in the view of the group, need to be addressed. The University continues to monitor the situation and will announce its reopening plans to bring students and employees back to campus when the situation becomes safer.
The plan is for most UTEP employees to work from home through the end of the summer, but that timeline will depend on data-driven decisions by UTEP administration and guidance from El Paso’s health and elected officials.
The University will offer Summer I and Summer II courses in an online format.
The University continues to offer extensive training for faculty to transition their courses to distance or hybrid format. A list of available resources and scheduled training sessions is here. Beth Brunk-Chavez, Ph.D., dean of UTEP’s Extended University, offers some additional tips here.
We understand that online learning may be new to many of our students. The University’s Technology Support and Center for Instructional Design offers different tutorials to familiarize students with all things Blackboard to include “Netiquette,” or how one should behave in this online setting. Students who need additional help with Blackboard should contact the UTEP Help Desk.
Students may qualify for additional funding, including support for technology and computers, to assist in their transition to online instruction through the Office of Student Financial Aid. For more information, email email@example.com or call 915-747-5204. You can also contact your financial aid adviser.
Individual faculty members will decide how to conduct their online classes. They will contact their students to let them know more about what is to come. Check your UTEP email account regularly!
The Center for Instructional Design has offered its Teaching Online Academy to all instructors through June 2020 to prepare them for summer courses. Faculty and graduate students may register HERE.
Advice, feedback and encouragement from faculty ambassadors and instructional designers is available anytime through the Remote Teaching Blackboard Community. On-demand help is available Monday-Friday from 8 a.m. to noon and again from 1 p.m. to 5 p.m. Log in to Blackboard, click on Organizations, then click on UTEP Remote Teaching to receive step-by-step instruction.
The best thing graduate students can do during the spring 2020 semester after taking care of themselves is to continue with their classes and related activities to the best of their abilities if they adhere to the local and University guidelines concerning COVID-19. This might be a good time to use remote library research for ongoing projects. At the same time, grad students should consider how to use technology within research and writing communities.
UTEP officials ask that you remain flexible, considerate, and keep an open mind. To the extent that you can, work with faculty and your classmates to help the University through this situation as well as to achieve our overarching goals. For grad students who are TAs (teaching assistants), communicate with your supervisor(s) and help them as they work to translate their courses into an online format.
Having said that, University leaders also encourage students to make social connections with their peers. These friendly checks could lead to ideas or questions that you could tackle together, or with the help of faculty or Graduate School administrators. These kinds of connections are important to student health and the health of the University. In this way, we take care of ourselves, each other and advance our intellectual work. We can balance newfound constraints with opportunities for creative possibilities.
In an effort to make accessing Banner easier and more efficient, Banner is now available from off campus without VPN.
The University will utilize electronic signatures. The easiest way is to route an email through all committee members that clearly indicates the date of your defense. Each committee member should clearly indicate their approval for both the defense and the document. Once this email chain is complete and has all the required information, you can forward it to firstname.lastname@example.org. You do not need to attach the document’s signature page.
You may also send the traditional scanned defense forms, or PDFs with electronic signatures – signature images – as attachments to email@example.com. Please make sure that all scanned documents are legible.
Since syllabi (including mandatory synchronous course activity) are usually not finalized until a week before classes start, can faculty be given the option of retaining and listing their fall course meeting hours, along with the course description currently available on the Goldmine registration site? This will help students as they plan the rest of their academic and extracurricular or co-curricular schedules.
The schedule is in flux as University officials try to structure everything properly, but faculty members should be able to list the course meeting hours soon and are encouraged to do so.
The UTEP Recovery Plan Task Force continues to assess how the University will resume campus operations safely. More courses are expected to follow a hybrid format that involves a combination of face-to-face and online instruction. When a plan has been finalized for the fall semester, campus officials will share that information with students. For the latest updates, visit utep.edu/coronavirus. (Social media, EP Times)
No, the University decided to waive the distance learning fee for the summer 2020 sessions.
UTEP does not set requirements for personal travel. Individuals traveling for personal reasons are encouraged to follow guidelines from the CDC. Note that if you travel to regions with a Centers for Disease Control and Prevention (CDC) Travel Health Notice Warning Level 2 or above or a coronavirus State Department Travel Advisory Level 3 or above, your trip may affect your ability to return to the United States and to campus.
UTEP officials are now suspending all University-sponsored travel to regions with a Centers for Disease Control and Prevention (CDC) Travel Health Notice Warning Level 2 or above or a coronavirus State Department Travel Advisory Level 3 or above.
Your first step is to request a refund from the conference organizer. For advice on how to request travel reimbursement from the airlines, please contact the University Travel Office at utep.edu/travel or 915-747-5171. Consideration for institutional reimbursement will be determined on a case-by-case basis.
UTEP has communicated to current study abroad participants that programs are suspended through summer 2020. The Study Abroad Office is open for students still interested in pursuing study abroad in the future. UTEP remains committed to restoring study abroad opportunities as soon as it is safely possible.
To learn more about travel and required documents for crossing the U.S.-Mexico border, please visit this page with guidance for international students: https://www.utep.edu/student-affairs/oipsa/office-of-international-programs/home/oip-coronavirus-guidance.html
The Department of Homeland Security has restricted travel into the United States through land ports along the U.S-Mexico border to “essential travel.” The restrictions will remain in place until July 21, 2020. “Essential travel” includes (but is not limited to):
- U.S. citizens and lawful permanent residents returning to the United States.
- Individuals traveling for medical purposes (e.g., to receive medical treatment in the United States).
- Individuals traveling to attend educational institutions.
- Individuals traveling to work in the United States.
- Individuals traveling for emergency response and public health purposes.
- Individuals engaged in lawful cross-border trade.
- Individuals engaged in official government travel or diplomatic travel.
- Members of the U.S. Armed Forces, and the spouses and children of members of the U.S. Armed Forces, returning to the United States.
- Individuals engaged in military-related travel or operations.
Individuals traveling for tourism purposes (e.g., sightseeing, recreation, gambling, or attending cultural events) do not fall within the definition of “essential travel.” The City of El Paso manages southbound lanes at the Paso Del Norte, Stanton and Ysleta/Zaragoza ports of entry. The southbound lanes will continue to operate 24 hours a day, 7 days a week. Southbound lanes at the ports of entry managed by the City of El Paso remain open to travelers crossing into Juárez, Mexico. Travelers are encouraged to limit their travel into Mexico to “essential travel,” and to stay vigilant of travel notifications issued by Mexico. To find out about border travel wait times, visit this link: https://bwt.cbp.gov/
The restriction on travel is for University-funded travel. Other travel may impact your ability to come back and not have to go into self-isolation.
If they have traveled internationally, except for Ciudad Juarez, they need to report their travel to Environmental Health and Safety, which can be done online by filling out this form or calling 915-747-7124. They will need to self-isolate for 14 days.
Absolutely not. Employees who are traveling back from countries with risk levels of 2 or 3 and without virus symptoms should self-quarantine away from their campus work or school location for at least a 14-day period, per the latest Centers for Disease Control and Prevention (CDC) guidelines. Coronavirus-19 Disease 2019 (COVID-19).
For more information regarding UTEP updates, please visit utep.edu/coronavirus.
According to UTEP policy, employees may use accrued sick leave with pay when sickness or confinement prevent them from performing their duties. If you are not sick, but self-isolating and you can do your job from home, you should discuss this option with your supervisor. Employees who do not have enough leave to cover their 14-day self-isolation and cannot perform their duties from home should contact Human Resources.
The Dean of Students Office will work closely with students who need to self-isolate, including contacting professors on your behalf so that arrangements can be made for you to continue with coursework, submit assignments, etc. It is important that students not come to campus or participate in off-campus activities such as study groups, student organization events or other activities when required to self-isolate.
All UTEP-organized events on campus have been canceled as the University adheres to a directive from the City of El Paso that requires residents to remain in their homes except to obtain essential services or engage in essential activities and work for essential business and government services. This order went into effect at 11:59 p.m. March 24 and will remain in effect until further notice.
In accordance with the guidance of The University of Texas System, The University of Texas at El Paso postponed spring Commencement ceremonies. UTEP officials rescheduled the ceremony for 7 p.m. Saturday, Sept. 12, 2020, in the Sun Bowl Stadium. The event will follow Centers for Disease Control and Prevention recommendations for large gatherings.
Researchers wanting to return to campus need to develop a Work/Safety Plan specific for the Recovery Level in which they would like to return. Guidelines for this plan may be found on the UTEP ORSP COVID website at https://www.utep.edu/orsp/news-and-events/announcements/covid19-and-utep-research.html
Please contact Environmental Health and Safety at 915-747-7124 to obtain a copy of the plan.
Please contact Purchasing and General Services at 915-747-5601 for your inquiry.
What are the considerations for long-term sustainable measures to address the need for moving forward in safety and in health for students, staff, and faculty to meet the ‘new normal’ of social distancing and virus detection and management.
The President has assembled a Recovery Plan Task Force that will develop and provide recommendations to UTEP’s senior leadership team on actions, timelines, resources needed, and policies and procedures related to the campus reopening. They will address course delivery methods, facilities that will remain closed or partially open, human resources policies, training, health monitoring protocols, and other matters that, in the view of the group, need to be addressed.
University officials appreciate your suggestion and will take it under advisement as they develop plans to reopen the campus.
All University facilities, including classroom spaces, are cleaned thoroughly on a daily basis using an EPA registered product designed for use against COVID-19.
We encourage everyone to take steps to protect themselves from COVID-19 and other illnesses by being mindful of the following:
- Practice good hand hygiene, including washing your hands with soap and water for at least 20 seconds.
- Avoid touching your eyes, nose and mouth.
- Stay home, rest and avoid close contact with others when you are sick or have a fever.
- Clean frequently touched objects and surfaces using a regular household cleaning spray or wipe.
The University uses procedures and chemical agents recommended by the CDC. For specific names of the chemical agents, please contact UTEP’s Facilities Management at 915-747-7116 or firstname.lastname@example.org.
Yes. UTEP has secured approximately two years worth of cleaning supplies that meet the CDC’s guidelines, and they will be made available to labs that are open.
The Centers for Disease Control and Prevention (CDC) has released information that individuals who are older and/or have severe chronic medical conditions appear to be at higher risk for more serious COVID-19 illness. They are advising this higher risk population to take heightened precautions: stay home, limit close contact (6 feet, 2 meters) in public places, and avoid crowds. When going to public places, people in this risk category should distance themselves from others who are sick, limit close contact with others, and wash their hands frequently.
Discuss your situation with your supervisor and Human Resources. You probably have three options: telework, FMLA (if you help care for the older adults in your household), or the use of vacation time or sick leave.
The UTEP Recovery Plan Task Force continues to assess how the University will resume campus operations safely. It is a little early to offer specifics for the fall 2020 semester, but accommodations will be considered based on the need. When a plan for the fall semester has been finalized, campus officials will share it with students. For the latest updates, visit utep.edu/coronavirus.
An antibody test is not in place yet so we are not able to answer your questions. We will continue to monitor the situation and will address these issues as they affect the UTEP community.
Individuals may walk and run in their neighborhoods as they follow CDC guidelines such as maintaining 6 feet social distancing, wearing face coverings, and not gatherings with five or more people. UTEP continues to honor the City of El Paso’s directives and discourages campus access except for essential work activities.
The University Library will be open during the Summer Sessions of June 8-Aug. 4, 2020, to serve students, faculty and staff. Please note that ONLY the second floor (Collaborative Learning Center computer lab and the Wi-Fi/study areas) is open, and ONLY to University faculty, students and staff. Face coverings and social distancing of six feet are required and are actively monitored. University officials ask individuals who are sick to please stay away for the safety of others.
The Library’s Summer Sessions schedule is as follows:
Monday-Saturday, 9 a.m.-6 p.m.
Saturday, July 4, CLOSED
Depending upon need for additional hours this schedule may change.
For more information, call 915-747-5672 or visit www.utep.edu/library.
UTEP athletics facilities will be open to student-athletes for volunteer workouts in phases beginning June 15, 2020. Only student-athletes and athletics staff will have access to athletics facilities until further notice.
The University Bookstore is closed. However, a staff member will remain in the store to process online orders. The store is offering three options to help students during this time:
- Free shipping on all orders. No minimum purchases (applies to standard ground shipping).
- Access to eBooks at no additional charge. All you need is a .edu email address to access up to seven eBooks. Approximately 80% of the store’s titles are available through its digital distributor.
- Free shipping on rental returns. Students will be able to ship in their books and the rental due date will be extended to allow for the extra shipping.
For more information, visit utepbookstore.com or email email@example.com.
The Food Pantry remains open and available to students. The current hours are 10 a.m. to 3 p.m. Monday through Friday, and it is located in Memorial Gym. Before visiting, please visit www.utep.edu/student-affairs/foodpantry to ensure that the hours haven’t changed. For those who wish to donate to the Food Pantry, please visit utep.edu/student-affairs/foodpantry/donations/index.html or call 915-747-8053.
The Student Health and Wellness Center’s main priority is the health and safety of students. If you need services from an SHWC health care provider, you must first call 915-747-5624 or 915-747-6348 to schedule an appointment.
UTEP Athletics has canceled summer camps through the end of June 2020. Department officials will evaluate in June the status of July camps.
Student Recreation Center staff is working closely with the Recovery Plan Task Force to determine when the center can reopen in a way that ensures the health and safety of the community. Once we are confident that we have established best practices and effective safety standards, we will identify areas of the center available to students and members, and to what capacity. You can get the latest information about the center through its website at https://www.utep.edu/student-affairs/rsd/
The University’s experience during the second half of the spring semester showed that the 80 available computers in the library’s Collaborative Learning Center would be sufficient to handle the anticipated student demand this summer. This is also true of the Wi-Fi accessible study area on the same floor. It might also help to know that custodians monitor and clean the workstations and study areas after each use and campus police are there to ensure that only UTEP faculty, staff and students enter the building and that everyone practices social distancing and wears face shields during business hours: 9 a.m. to 6 p.m. Monday through Saturday
The UTEP residential communities are closed and will be for Summer 2020 as well. However, those students that do not have a ‘suitable alternative’ can contact firstname.lastname@example.org to discuss living on campus as a possible option.
Student, Faculty and Staff Services
The deadlines to request refunds have passed for the parking permits and unused meal plans. All housing refunds should have been issued. If a student has a housing question, they can contact email@example.com.
Students who purchase a 2020-2021 parking permit have the option of returning it for a full refund before Aug. 31, 2020. For more information, contact Parking@utep.edu or 915-747-5724.
The University Heights YWCA Early Learning Academy is closed until further notice. UTEP officials suggest the academy’s clients use the childcare services at the YWCA Joyce Whitfield Jaynes Branch at 1600 Brown St., located about 1.2 miles from campus. University leaders continue to work on a childcare plan for the fall 2020 semester.
All UTEP food venues are closed until further notice. Sodexo officials continue to work with University leaders to create a campus food service plan for the fall 2020 semester.
No, because of the University’s parking software limitations.
Yes, the University Writing Center continues to assist students in an online format during the summer sessions. Hours are 10 a.m. to 4 p.m. weekdays. Visit utep.edu/uwc to see the available services. Staff should respond to inquiries within three business days.
Due to the City of El Paso’s 'Stay Home - Work Safe' emergency directive, access to the Campbell Building is limited to essential employees.
For the safety of its staff, the Office of Registration & Records staff is working off campus under a directive from the City of El Paso. The office continues to process requests that are sent to firstname.lastname@example.org. People should expect a response to their request within one business day.
The Math Resource Center for Students (MaRCS) is providing online tutoring from 9 a.m. to 6 p.m. Monday-Thursday, and from 9 a.m. to 3 p.m. Friday. Students can send their questions via email to email@example.com. Students enrolled in Pre-Calculus to Calculus II can find help through Blackboard Collaborate at the following link. For Calculus III or higher, help is available at this link.
Yes, the University Writing Center continues to assist students in an online format during the summer sessions. Hours are 10 a.m. to 4 p.m. weekdays. Visit utep.edu/uwc to see the available services. Staff should respond to inquiries within three business days.
Yes, the Miner Learning Center will offer summer online support in a variety of subjects from 9 a.m. to 5 p.m. Monday through Thursday and 9 a.m. to 1 p.m. Friday. Students can request one-on-one help or be part of group review sessions. The center also will offer online study tools to assist with academic success. Contact the center at firstname.lastname@example.org.
I am an essential employee who needs to be on campus. During this situation with fewer people on campus, may I park closer to my office, or must I still park in my designated lot for the rest of the semester?
The Office of Parking and Transportation Services has suspended the campus parking regulations for the rest of the summer because of the current COVID-19 situation. However, the University asks employees to display their current parking permit and to respect the ADA parking spaces, yellow (loading) zones, fire (red) zones and reserved (numbered) parking spaces
Is there a way for students who might not have computers or devices to connect to Blackboard at home to “check out” or borrow devices from campus? If these programs are available, are they income-driven or open to everyone?
Students can contact the Technology Support Center to request tools for distance learning such as hotspots and laptops. These items are available to any student.
The Collaborative Learning Center on the second floor of the University Library is open ONLY to UTEP students, faculty and staff from 9 a.m. to 6 p.m. Monday through Saturday through Aug. 4, 2020. The library is closed Sundays. University leaders will reopen additional computer labs as the campus enters a low-density phase. The labs will follow social distancing guidelines and have disinfecting wipes available.
Employment and Remote Work
Currently, the University is not offering retirement incentives. Faculty members are welcome to discuss retirement options with their benefit representative by emailing email@example.com.
Under Texas law, institutions may:
- Require employees to use their accrued paid leave (e.g., vacation leave, sick leave, floating holiday leave, compensatory time, etc.) until it is exhausted.
- After an employee has exhausted accrued paid leave, the institution may require the employee to take unpaid leave.
Yes. If an employee is officially diagnosed with this disease, or the employee has the symptoms of this or any other illness or disease, the employee should take sick leave in accordance with UTEP HOP Section V Chapter 15: Sick Leave.
Yes, COVID-19 qualifies as a "serious health condition" under FMLA, allowing an eligible employee to take FML if either the employee or an immediate family member contracts the disease.
For further guidance regarding FML, please send inquires to HRleaveadmin@utep.edu.
No. Generally, the FMLA provides protected leave for an employee’s own, actual serious health condition or for the employee to care for a family member (defined by law) who has an actual, serious health condition. A “serious health condition” does not include concern and/or self-isolation related to COVID-19 or any other disease.
No. Supervisors may accept a doctor’s note if it is voluntarily provided by the employee, but they may not require or ask for any specific documentation. However, employees will be required to notify their supervisor and the University leave administrator (HRleaveadmin@utep.edu) prior to returning to work. Employees must be asymptomatic prior to their return from self-isolation or quarantine.
Yes, at the supervisor’s discretion, employees may be sent home. However, the employee cannot be penalized for being sent home.
No. Supervisors should encourage employees to seek medical advice, but they cannot require an employee to go to the doctor. They can require the employee to be asymptomatic before returning to work.
Supervisors can approve temporary remote work arrangements for self-quarantined employees or employees who need to stay home to care for self-quarantined dependents. The circumstances for the temporary work location should be documented and include consideration such as equipment needs and maintenance, employee safety, communication and supervision, and adherence to state and federal laws. For more information, please see the University’s Temporary Remote Work Policy and Expectations.
If an institution temporarily ceases operations in a department, section, building, or the campus due to COVID-19 and does not have work for affected employees to perform, can the institution require the employees to use their accrued paid leave if they want to be paid during the closure (i.e., when they are involuntarily off work?
When possible, supervisors should evaluate the availability of temporary re-assignment within their division.
When reassignment is not possible, an institution may require employees to use their accrued paid leave when they are involuntarily off work. In that case, employees without sufficient accrued paid leave to cover the work closure may not receive pay during that time in accordance with the Fair Labor Standards Act (FLSA).
Under the FLSA, an institution is not required to pay non-exempt employees whose work schedule is reduced due to a temporary closure. However, an institution is required to pay exempt employees their full salaries if the worksite is closed for less than a full work week. In other words, if an exempt employee performs any work during the work week, he or she must be paid their full, normal salary.
UTEP will work with student employees to maintain their work hours as much as possible. If a student can work remotely and the supervisor is confident the work can get done remotely, the student should be able to work remotely and continue to be paid.
If you don’t have a printer and can’t sign the form digitally, and will not be returning to the office before beginning remote work, you may email the completed form to your supervisor. Your supervisor can then forward the email to firstname.lastname@example.org.
Talk to a third party or talk to your supervisor’s supervisor. This is a tough time for everybody. Nobody has ever worked through how to handle a pandemic before. Talk to your peers across campus to find out how they are dealing with issues. You can also reach out to Human Resources if needed.
Explain your situation to your supervisor and let him or her know if you are willing to accept a temporarily loan to another campus department that may need your talents and skills to fill out your 19 hours. The University cannot lower your tuition, but it will continue to look for ways to keep students on the payroll.
No, faculty do not need to fill out the form.
Staff members should submit a service request to the Help Desk by email at email@example.com or through the online form available at utep.edu/technologysupport.
Employees need only tell their supervisors that they are taking a sick day. No additional details are required.
Employee Medical Benefits
Yes. The following options are available for employees and their dependents who participate in the UT SELECT Medical Plan:
- UTEP Employee & Family Care Center 915-215-5800
- Our newest benefit enhancement MDLIVE through Blue Cross Blue Shield (BCBS), which enables you to have virtual doctor visits.
- You may also utilize the BCBS 24/7 Nurseline for medical advice. Call toll free: 1-888-315-9473, 24 hours a day, 7 days a week.
Please keep in mind, you can always call your Primary Care Provider (PCP) for medical advice.
The University of Texas Office of Employee Benefits (OEB) is closely monitoring activity around coronavirus. More information on coronavirus and your employee benefits is available online.
No. Due to the Health Insurance Portability and Accountability Act (HIPAA), the Family Educational Rights and Privacy Act (FERPA) and campus privacy policies, we are unable to disclose specific information (e.g., residence location or class attendance) for individuals with suspected infection. If necessary, however, people who are in close contact with a COVID-19-infected patient will be contacted and monitored by the local health department.
Please direct questions to firstname.lastname@example.org.
I am a staff member on campus and my husband is a graduate student here at UTEP. Will his health insurance (for students) be extended although the period will end before the summer? Is this something that students can continue to have through the summer?
Graduate Student Employees (GSEs) can review the summer Student Health Insurance Plan (SHIP) that started June 1, 2020. For more information, contact the Office of Human Resources at email@example.com.
Advising, Registration and Enrollment
Academic Advising Center
In the interest of the health and safety of everyone, and to minimize community spread, the Academic Advising Center is conducting advising and registration for summer and fall remotely. Advisers will reach out to confirm virtual preference (email, phone, Microsoft Teams) for those students who have already made appointments; and work with students to ensure they have extraordinary academic and social support during the COVID-19 pandemic. Students who have not scheduled an advising and registration appointment should contact their assigned adviser directly, or call the advising center at 915-747-5290.
College of Business Administration
As the situation with COVID-19 continues to develop, the COBA UG Advising office will take proactive decisions that are grounded in care for our students. Therefore, we will be advising students for Summer/Fall 2020 via email until further notice. Please contact us at firstname.lastname@example.org or at 915-747-5174 with any questions you may have or contact your adviser directly via email. We are also providing constant updates to your UTEP account, please check your email.
College of Education
The Center for Student Success in the College of Education will be available to assist students by phone and email:
- Center for Student Success – 915-747-5571 and CoeCss@utep.edu
- Omar Guerrero, COE UG Program Advisor – 915-747-5952 and OGuerrero2@utep.edu
- Aileen Martinez, COE ACP Coordinator/Manager – 915-747-5512 and EAMartinez6@utep.edu
- Lilly Romo, COE/CSS Assistant Director for Advising – 915-747-5408 and LRomo@utep.edu
College of Engineering
Engineering Students Advising Process for Summer/Fall 2020
- Lower Division (LD) Engineering/Computer Science students should complete the LD Engineering Modules on Blackboard
- Schedule an advising appointment with the Engineering Edge Center – email@example.com
- Meet with your advisers for a virtual 1-on-1 advising session
- Register for classes
Engineering/Computer Science students already in their department should check email for correspondence on advising or contact their department for details.
College of Health Sciences
Students who have less than 46 credits should contact the Academic Advising Center at 915-747-5290. The CHS Student Support Center advisers and staff are all working remotely and are ready to help you! Please email us at firstname.lastname@example.org; we are also available to set up a phone or video appointment if desired.
College of Science
Yes, contact your departmental or program adviser
- Biology – call the CORE at 915-747-8027 or contact us by email at email@example.com
- Chemistry – contact by email at firstname.lastname@example.org
- Forensic Science – call the CORE at 915-747-8027 or contact us by email at email@example.com
- Geology – contact by email at firstname.lastname@example.org
- Environmental Science – contact by email at email@example.com
- Mathematics – contact by email at firstname.lastname@example.org
- Physics – contact by email at email@example.com
For any other information regarding registration, please contact the CORE at 915-747-8027 or by email at firstname.lastname@example.org
School of Nursing
SON is advising through email and by phone. Students can call the main line at 915-747-8337 or email email@example.com to schedule an appointment.
The Office of New Student Orientation will facilitate orientation programs online until further notice. Virtual programming will happen on the same day of your scheduled in-person program. Students are encouraged to check their emails regularly for detailed information on their upcoming orientation. We encourage you to contact us via email at firstname.lastname@example.org.
The best advice for students in your situation is to contact Student Business Services at email@example.com. The office is closed due to the "Stay Home, Work Safe" directive, but staff is working remotely, and an SBS staff member will contact you to discuss options. We understand that this is a challenging time but appreciate you and others like you who continue to make education their priority.
We are unable to offer qualifying exams (all content areas and PPR) at this time due to COVID-19, so as an alternative, students who have not yet taken the qualifying exam should take the free 240Tutoring diagnostic test(s) for their certification area. The results of this test must be obtained prior to attending a virtual Test Preparation Workshop. Please contact Haley Richardson (firstname.lastname@example.org) for more information.
The University’s Student Assessment & Testing Center remains open. Please contact the center at 915-747-5009 or email@example.com to schedule your test.
Fees, Refunds and Finances
I understand that UTEP was awarded over $24 million dollars in COVID-19 relief funds under the CARES Act, of which over $12 million is supposed to be distributed directly to students. How has the University decided to distribute these funds?
University officials announced their plan on May 8, 2020, to support eligible students. The plan, which was approved by The University of Texas System, benefits students who meet certain criteria to include having completed their FAFSA application. Students can click here to learn more about the application process. As of June 3, UTEP distributed $5,866,708 of its allotted $12,413,799. Those funds were given to 8,571 of the eligible 14,168 students. Students are supposed to use the money to help with unexpected expenses tied to the coronavirus pandemic such as technology for online education or to help make up for lost income to pay for rent, utility bills, groceries and child care.
The Veterans Administration is aware of the situation and stated that all stipends would continue with no changes.
No, the University will waive the distance learning fee for the summer 2020 sessions.
All late fees will be waived until further notice.
Our financial aid staff can be reached at firstname.lastname@example.org. Please give our staff up to 48 hours to get back to you. They're still experiencing a high volume of questions, but they want to be able to provide the individual attention our students deserve.
No. UTEP announced on March 18 that the Student Recreation Center would close for the remainder of the spring semester because of the coronavirus pandemic. Students voted in 2006 to pay the recreation fee to cover the cost of bonds to build the Student Recreation Center. The fee is $70 per semester. Even if you never use the Rec Center, you are charged the fee. If UTEP were to refund the recreation fee, we would need to take the money from somewhere else that matters to students in order to pay off the bonds.
First, please understand that the grace period has been extended to account for the remote process of returning rented books. Second, this link should help you learn how to return a book. Please send additional questions to email@example.com. Due to the high volume of inquiries, response times may be delayed but they will be addressed in the order they are received.
Social distancing helps reduce the transmission of respiratory viruses. It means increasing the physical space between people to at least 6 feet.
For essential employees who are still working on campus, the best thing to do is share your concern with your supervisor and reaffirm the reasons for social distancing – to promote the health and safety of your co-workers and their families.