Frequently Asked Questions
Do you have a question that’s not included below? Call our toll-free number at 877-747-8983 between 8 a.m. and 5 p.m. Monday through Friday to speak with someone who can help!
Shift to Remote Teaching and Social Distancing
Face-to-face classes scheduled for March 23-29 are canceled. Online and hybrid courses will continue as scheduled. Clinical rotations for health professions students will continue and will be subject to the guidance of the healthcare facility at which students work.
Starting March 30, all UTEP course instruction will be provided online for the remainder of the spring semester. There will be no on-campus classes. Even small class sections that could be structured to provide “social distance” will be shifted to online format.
For labs or performance courses that are difficult to deliver by distance education, faculty should, to the maximum extent possible, identify creative ways that students might demonstrate the competencies required by the course without students being together on campus. The intention is to complete credits in the current academic term to the maximum extent possible, particularly for graduating seniors. Deans who believe they have labs or performance courses that cannot be delivered by alternate means should discuss options with the Provost.
We’ve decided to move Maymester entirely online. For courses that just can’t transition to online, faculty will try, if possible, to move them later in the summer, either in traditional summer semesters or in a late July two-week session that would likely be more amenable to in-person delivery.
For summer semester, we are going to start enrolling students in online courses only. If the situation changes, we will open face-to-face sections. We will be encouraging faculty who are experienced in online instruction to offer courses this summer and opening more of our online courses to enrollment through Finish@UT.
For now, we will continue to plan a normal fall schedule and continue to monitor the situation.
More information will follow from the provost and deans.
Maymester, summer, and fall registration will continue through Goldmine, as usual. If you need any assistance, do not hesitate to reach out to your adviser or the Registration and Records Office (firstname.lastname@example.org).
Social distancing helps reduce the transmission of respiratory viruses. It means increasing the physical space between people to at least 6 feet.
Courses that continue to meet in person will be reconfigured for social distancing. Your professors and instructors will let you know the specifics of how and where your class will meet.
Faculty and staff with unexpected childcare responsibilities caused by school closures should discuss options with their supervisor. Employees are reminded that, in general, children should not accompany their parents to work. Given the disruption of activities for health-related reasons, this is particularly unwise at this time.
Our plan is to finish the spring 2020 semester in a distance-learning format.
We understand that online learning may be new to many of our students. The University’s Technology Support and Center for Instructional Design offers different tutorials to familiarize students with all things Blackboard to include “Netiquette,” or how one should behave in this online setting. Students who need additional help with Blackboard should contact the UTEP Help Desk.
At this point, the finals schedule remains the same. Check utep.edu/coronavirus for updated information.
The Veterans Administration is aware of the situation and stated that all stipends would continue with no changes.
Advising and registration is still available by phone or email. Contact your adviser at the UTEP Academic Advising Center by email or call 915-747-5290 to let them know what you prefer.
If students are here in El Paso, they can arrange to come back to campus to pick up their books. If students are already out of town, they can work with their professor or instructor to have the materials sent to them.
Based on the guidance UTEP has received from the CDC and The University of Texas System, it is probably not possible to provide in-person examinations this semester. UTEP’s Technology Support can assist you in coming up with other solutions for administering your examination.
Student participating in an internship are the employee of that entity, and they should follow the guidance of their employer.
Students may qualify for additional funding, including support for technology and computers, to assist in their transition to online instruction through the Office of Student Financial Aid. For more information, email email@example.com or call 915-747-5204. You can also contact your financial aid adviser.
We understand that you are concerned about your courses and options for withdrawal that may be available to you. The University is looking into options to help students with withdrawal requests and it will provide additional guidance as soon as possible.
Individual faculty members will decide how to conduct their online classes. They will contact their students to let them know more about what is to come. Check your UTEP email account regularly!
For essential employees who are still working on campus, the best thing to do is share your concern with your supervisor and reaffirm the reasons for social distancing – to promote the health and safety of your co-workers and their families.
The Center for Instructional Design has offered its Teaching Online Academy to all instructors in April, May and June 2020 to prepare them for Maymester and summer courses. Faculty and graduate students may register HERE.
If the school districts close for a longer time, the University’s College of Education will follow the Texas Education Agency’s (TEA) guideline to determine the completion date for student teaching so that students can graduate as planned. College officials are in communication with TEA and hope to receive a response soon. Please check your email regularly for updates.
The University’s Student Assessment & Testing Center remains open. Please contact the center at 915-747-5009 or firstname.lastname@example.org to schedule your test.
There will be no additional charges. In fact, students who registered for face-to-face classes will get some money back from their student recreation fee.
There is no one-size-fits-all answer to this. The students will have to create their own studios and create projects based on the machines and materials that they can obtain. Faculty members will have to consider all those factors for the near future and share expectations with their students, who should check their UTEP email and Blackboard course shells for updated information.
Faculty members will decide how they will accomplish this task. Students are encouraged to email their faculty members directly to find out their instructors’ plans.
Advice, feedback and encouragement from faculty ambassadors and instructional designers is available anytime through the Remote Teaching Blackboard Community. On-demand help is available Monday-Friday from 8 a.m. to noon and again from 1 p.m. to 5 p.m. Log in to Blackboard, click on Organizations, then click on UTEP Remote Teaching to receive step-by-step instruction.
Students who are undertaking an internship for credit via their department should communicate directly with their UTEP faculty member about their assignments.
As of 11:59 p.m. on March 24, all UTEP employees, other than those who have been designated as essential employees, have begun telecommuting to prevent the spread of COVID-19. The new policy stems from the City of El Paso’s “Stay Home - Work Safe” emergency directive that requires residents to remain in their homes except to obtain essential services or engage in essential activities and work for essential business and government services. Beginning Monday, March 30, 2020, all courses for the spring semester will move to remote online delivery.
UTEP does not set requirements for personal travel. Individuals traveling for personal reasons are encouraged to follow guidelines from the CDC. Note that if you travel to regions with a Centers for Disease Control and Prevention (CDC) Travel Health Notice Warning Level 2 or above or a coronavirus State Department Travel Advisory Level 3 or above, your trip may affect your ability to return to the United States and to campus.
UTEP officials are now suspending all University-sponsored travel to regions with a Centers for Disease Control and Prevention (CDC) Travel Health Notice Warning Level 2 or above or a coronavirus State Department Travel Advisory Level 3 or above.
Your first step is to request a refund from the conference organizer. For advice on how to request travel reimbursement from the airlines, please contact the University Travel Office at utep.edu/travel or 915-747-5171. Consideration for institutional reimbursement will be determined on a case-by-case basis.
UTEP is vigilantly monitoring the situation. Now that COVID-19 has been confirmed in someone who recently has been on campus, all CDC protocols will be followed. When a case is confirmed, the City of El Paso Department of Public Health conducts epidemiology investigations. Results of those investigations are used to identify any close contacts who may have been exposed by the patients and determine if any further testing of close contacts needs to take place. Those who have had close contact with the patient will be contacted and monitored by Environmental Health and Safety.
UTEP has communicated to current study abroad participants that programs are suspended through summer 2020. The Study Abroad Office is open for students still interested in pursuing study abroad in the future. UTEP remains committed to restoring study abroad opportunities as soon as it is safely possible.
To learn more about travel and required documents for crossing the U.S.-Mexico border, please visit this page with guidance for international students: https://www.utep.edu/student-affairs/oipsa/office-of-international-programs/home/oip-coronavirus-guidance.html
The Department of Homeland Security has restricted travel into the United States through land ports along the U.S-Mexico border to “essential travel.” The restrictions will remain in place until April 20, 2020. “Essential travel” includes (but is not limited to):
- U.S. citizens and lawful permanent residents returning to the United States.
- Individuals traveling for medical purposes (e.g., to receive medical treatment in the United States).
- Individuals traveling to attend educational institutions.
- Individuals traveling to work in the United States.
- Individuals traveling for emergency response and public health purposes.
- Individuals engaged in lawful cross-border trade.
- Individuals engaged in official government travel or diplomatic travel.
- Members of the U.S. Armed Forces, and the spouses and children of members of the U.S. Armed Forces, returning to the United States.
- Individuals engaged in military-related travel or operations.
Individuals traveling for tourism purposes (e.g., sightseeing, recreation, gambling, or attending cultural events) do not fall within the definition of “essential travel.” The City of El Paso manages southbound lanes at the Paso Del Norte, Stanton and Ysleta/Zaragoza ports of entry. The southbound lanes will continue to operate 24 hours a day, 7 days a week. Southbound lanes at the ports of entry managed by the City of El Paso remain open to travelers crossing into Juárez, Mexico. Travelers are encouraged to limit their travel into Mexico to “essential travel,” and to stay vigilant of travel notifications issued by Mexico. To find out about border travel wait times, visit this link: https://bwt.cbp.gov/
The restriction on travel is for University-funded travel. Other travel may impact your ability to come back and not have to go into self-isolation.
If they have traveled internationally, except for Ciudad Juarez, they need to report their travel to Environmental Health and Safety, which can be done online by filling out this form or calling 915-747-7124. They will need to self-isolate for 14 days.
The City of El Paso has issued a 'Stay Home - Work Safe' emergency directive that requires residents to remain in their homes except to obtain essential services or engage in essential activities and work for essential business and government services. This order went into effect at 11:59 p.m. March 24 and will remain in effect until further notice.
According to UTEP policy, employees may use accrued sick leave with pay when sickness or confinement prevent them from performing their duties. If you are not sick, but self-isolating and you can do your job from home, you should discuss this option with your supervisor. Employees who do not have enough leave to cover their 14-day self-isolation and cannot perform their duties from home should contact Human Resources.
The Dean of Students Office will work closely with students who need to self-isolate, including contacting professors on your behalf so that arrangements can be made for you to continue with coursework, submit assignments, etc. It is important that students not come to campus or participate in off-campus activities such as study groups, student organization events or other activities when required to self-isolate.
All UTEP-organized events on campus have been canceled as the University adheres to a directive from the City of El Paso that requires residents to remain in their homes except to obtain essential services or engage in essential activities and work for essential business and government services. This order went into effect at 11:59 p.m. March 24 and will remain in effect until further notice.
In accordance with the guidance of The University of Texas System, The University of Texas at El Paso will postpone spring Commencement ceremonies. Graduating students will receive their degrees as scheduled, but the ceremonies will not take place until the fall. The date in the fall will be announced as soon as that decision is made. The decision follows Centers for Disease Control and Prevention recommendations for large gatherings.
Please contact the high school or school district in question and ask a member of its leadership team for guidance.
Research should continue, if possible, as long as social distancing guidance can be maintained. Researchers should contact the Office of Research and Sponsored Projects at 915-747-5680 or email@example.com for guidance related to research projects.
Please contact Environmental Health and Safety at 915-747-7124 to obtain a copy of the plan.
Please contact Purchasing and General Services at 915-747-5601 for your inquiry.
All University facilities, including classroom spaces, are cleaned thoroughly on a daily basis using an EPA registered product designed for use against COVID-19.
We encourage everyone to take steps to protect themselves from COVID-19 and other illnesses by being mindful of the following:
- Practice good hand hygiene, including washing your hands with soap and water for at least 20 seconds.
- Avoid touching your eyes, nose and mouth.
- Stay home, rest and avoid close contact with others when you are sick or have a fever.
- Clean frequently touched objects and surfaces using a regular household cleaning spray or wipe.
The University uses procedures and chemical agents recommended by the CDC. For specific names of the chemical agents, please contact UTEP’s Facilities Management at 915-747-7116 or firstname.lastname@example.org.
The state has not contacted the University to be a drive-by testing site.
Fear and anxiety can lead to social stigma toward those of Chinese or other Asian descent. Health officials emphasize that a person (of any ethnicity) who has not recently traveled to an area with widespread COVID-19 infection or been in contact with a person who is confirmed or suspected of having COVID-19 is at no greater risk of acquiring and spreading COVID-19 than anyone else. Read more about stopping stigma and clarifying misinformation at the following links:
For now, the Collaborative Learning Center will remain open under regular operating hours to support our students as they transition and navigate remote courses. The facility will be open only to UTEP students, staff and faculty. Access is to the second floor of the University Library only with social distancing required.
Students who do not have a suitable housing alternative should contact their Residence Life Coordinator for assistance.
The last day to receive mail at the residence halls will be Sunday, March 29.
The University has decided to close its athletic facilities as of 5 p.m. March 18 and to cancel all practices until further notice in response to the coronavirus situation.
The University Bookstore is closed. However, a staff member will remain in the store to process online orders. The store is offering three options to help students during this time:
- Free shipping on all orders. No minimum purchases (applies to standard ground shipping).
- Access to eBooks at no additional charge. All you need is a .edu email address to access up to seven eBooks. Approximately 80% of the store’s titles are available through its digital distributor.
- Free shipping on rental returns. Students will be able to ship in their books and the rental due date will be extended to allow for the extra shipping.
For more information, visit utepbookstore.com or email email@example.com.
The Food Pantry remains open and available to students. The current hours are 10 a.m. to 3 p.m. Monday through Friday, and it is located in Memorial Gym. Before visiting, please visit www.utep.edu/student-affairs/foodpantry to ensure that the hours haven’t changed. For those who wish to donate to the Food Pantry, please visit utep.edu/student-affairs/foodpantry/donations/index.html or call 915-747-8053.
Yes. UTEP has secured approximately two years worth of cleaning supplies that meet the CDC’s guidelines, and they will be made available to labs that are open.
It is great to hear that computer labs are being reconfigured for social distancing protocols and cleaning. But is there a way for students who might not have computers or devices to connect to Blackboard at home to “check out” or borrow devices from campus? If these programs are available, are they income-driven or open to everyone?
Many students are finding ways to access the tools they need for distance learning, but if they can’t, UTEP will do what it can to support them. UTEP’s Technology Support has a limited number of devices, including hotspots and laptops, for checkout. Visit helpdesk.utep.edu and click on “Services” to learn more.
Yes, students will receive an email detailing with computer labs will be open during which hours before courses resume on March 30.
Student, Faculty and Staff Services
All late fees will be waived until further notice.
The University will provide prorated refunds for returned parking permits, unused meal plans and the housing fee for students who lived in a residence hall.
The last day that student residents have access to their mailbox is when they check out of the residence hall. Current residents are asked to depart by March 29, 2020. You can find more information about forwarding your mail through the U.S. Postal Service at https://www.usps.com/manage/forward.htm.
If you have specific concerns or questions related to your circumstance, the Housing and Residence Life office remains open and available to answer your questions at 915-747-5352 or firstname.lastname@example.org.
Students may return their parking permits to the UTEP Parking and Transportation Services office for a pro-rated refund. However, all vehicles parking on campus, including those not displaying a valid parking permit, are subject to the University’s parking regulations. The University’s parking regulations are enforced daily from 7 a.m. to 8 p.m. and may be viewed online here.
From March 23-May 31, students may receive a prorated refund virtually by emailing the following information to PermitRefunds@utep.edu:
UTEP ID (80#)
Photo of your UTEP ID
Photo of your permit (before cutting)
Photo of your permit cut into 5 pieces
The email subject line must contain your permit number.
Do not discard the permit until you have received confirmation that your refund has been processed.
Faculty permit refunds will be handled on a case-by-case basis as they may involve payroll deduction and multi-year permits. For help with your individual situation, please contact PermitRefunds@utep.edu.
Yes. The YWCA will continue offering childcare services to UTEP students, faculty and staff. However, beginning March 23, the University Heights facility will temporarily move to the Joyce Whitfield Jaynes Branch at 1600 Brown St., which is about 1.2 miles from UTEP. The move will better enable the daycare staff to implement required health and safety measures.
Texas Western Café in the University Library is open 8 a.m. to 2 p.m. March 26-27. All other venues are closed until further notice. For more information, please call 915-747-5628.
At this point, no, because of the University’s parking software limitations. However, the suggestion is under advisement. The Office of Parking and Transportation Services will alert permit holders with any updates.
Because of the social distancing guidelines, the University Writing Center and the Math Resource Center for Students (MaRCS) have stopped in-person assistance until further notice. The UWC will continue to assist students via email and Blackboard Collaborate. MaRCS also will provide online tutoring only. Instructions will be posted soon on the UWC and MaRCS websites.
Special Collections is no longer open as most of the University Library has closed in accordance with the city’s directive that requires residents to remain in their homes except to obtain essential services or engage in essential activities and work for essential business and government services.
In an effort to make accessing Banner easier and more efficient, Banner is now available from off campus without VPN.
Students should expect their refunds within five business days from the date the refund is posted on their accounts. Starting the week of March 30, 2020, Student Business Services will only be processing refunds on Monday, Wednesday and Friday pay cycles, which probably will extend the expected delivery time.
In response to the COVID-19 health crisis and “Stay Home, Work Safe” Order issued by the City of El Paso, many UTEP employees have begun to telecommute.
Central Receiving continues to receive items that have been ordered prior to March 26, 2020, and will continue to operate on a limited basis.
Departments are requested to minimize ordering of non-essential items. For essential ordering, please contact your Purchasing Buyer to address any logistical considerations.
The Student Health and Wellness Center’s main priority is the health and safety of students. If you need services from an SHWC health care provider, you must first call 915-747-5624 or 915-747-6348 to schedule an appointment.
The safety of our students, staff and faculty during the COVID-19 outbreak is our top priority. On Thursday, March 26, UTEP announced a third employee tested positive for COVID-19. The employees are in self isolation and recovering at home. Campus officials and support services are in contact by phone with the employees on a daily basis. Since February, UTEP has taken measures to mitigate the spread of infection on campus. In addition to adhering to CDC social distancing guidelines, all University facilities, including classroom and lab spaces, are cleaned thoroughly on a daily basis. All nonessential employees, including, student employees, have begun telecommuting from home and all spring semester courses will be delivered online starting March 30.
To protect the health of our students, faculty and staff, all courses for the spring semester will move to remote online delivery starting March 30. If you are a student who received financial aid for either the fall 2019 or spring 2020 semester(s) and do not currently own a computer, you can email email@example.com to request grant assistance to help you purchase a computer, internet hotspot, or tablet so you can access your classes and course materials. Include your full name, UTEP ID#, and a reliable phone number. We will contact you regarding your eligibility for grant assistance.
If you are not currently receiving financial aid, but still need assistance to purchase a computer, the Paydirt Emergency Loan Program is available to assist students with a loan of up to $500. You can apply for this loan by emailing firstname.lastname@example.org to request your personalized online application link.
Due to the City of El Paso’s 'Stay Home - Work Safe' emergency directive, access to the Campbell Building is limited to essential employees.
Students should expect their refunds within five business days from the date the refund is posted on their accounts. Starting the week of March 30, 2020, Student Business Services will only process refunds on Monday, Wednesday and Friday pay cycles, which likely will extend the expected delivery time.
Our financial aid staff can be reached at email@example.com. Please give our staff up to 48 hours to get back to you. They're still experiencing a high volume of questions, but they want to be able to provide the individual attention our students deserve.
Employment and Remote Work
Absolutely not. Employees who are traveling back from countries with risk levels of 2 or 3 and without virus symptoms should self-quarantine away from their campus work or school location for at least a 14-day period, per the latest Centers for Disease Control and Prevention (CDC) guidelines. Coronavirus-19 Disease 2019 (COVID-19).
For more information regarding UTEP updates, please visit utep.edu/coronavirus.
Under Texas law, institutions may:
- Require employees to use their accrued paid leave (e.g., vacation leave, sick leave, floating holiday leave, compensatory time, etc.) until it is exhausted.
- After an employee has exhausted accrued paid leave, the institution may require the employee to take unpaid leave.
Yes. If an employee is officially diagnosed with this disease, or the employee has the symptoms of this or any other illness or disease, the employee should take sick leave in accordance with UTEP HOP Section V Chapter 15: Sick Leave.
Yes, COVID-19 qualifies as a "serious health condition" under FMLA, allowing an eligible employee to take FML if either the employee or an immediate family member contracts the disease.
For further guidance regarding FML, please send inquires to HRleaveadmin@utep.edu.
No. Generally, the FMLA provides protected leave for an employee’s own, actual serious health condition or for the employee to care for a family member (defined by law) who has an actual, serious health condition. A “serious health condition” does not include concern and/or self-isolation related to COVID-19 or any other disease.
No. Supervisors may accept a doctor’s note if it is voluntarily provided by the employee, but they may not require or ask for any specific documentation. However, employees will be required to notify their supervisor and the University leave administrator (HRleaveadmin@utep.edu) prior to returning to work. Employees must be asymptomatic prior to their return from self-isolation or quarantine.
Yes, at the supervisor’s discretion, employees may be sent home. However, the employee cannot be penalized for being sent home.
No. Supervisors should encourage employees to seek medical advice, but they cannot require an employee to go to the doctor. They can require the employee to be asymptomatic before returning to work.
The Centers for Disease Control and Prevention (CDC) has released information that individuals who are older and/or have severe chronic medical conditions appear to be at higher risk for more serious COVID-19 illness. They are advising this higher risk population to take heightened precautions: stay home, limit close contact (6 feet, 2 meters) in public places, and avoid crowds. When going to public places, people in this risk category should distance themselves from others who are sick, limit close contact with others, and wash their hands frequently.
Supervisors can approve temporary remote work arrangements for self-quarantined employees or employees who need to stay home to care for self-quarantined dependents. The circumstances for the temporary work location should be documented and include consideration such as equipment needs and maintenance, employee safety, communication and supervision, and adherence to state and federal laws. For more information, please see the University’s Temporary Remote Work Policy and Expectations.
If an institution temporarily ceases operations in a department, section, building, or the campus due to COVID-19 and does not have work for affected employees to perform, can the institution require the employees to use their accrued paid leave if they want to be paid during the closure (i.e., when they are involuntarily off work?
When possible, supervisors should evaluate the availability of temporary re-assignment within their division.
When reassignment is not possible, an institution may require employees to use their accrued paid leave when they are involuntarily off work. In that case, employees without sufficient accrued paid leave to cover the work closure may not receive pay during that time in accordance with the Fair Labor Standards Act (FLSA).
Under the FLSA, an institution is not required to pay non-exempt employees whose work schedule is reduced due to a temporary closure. However, an institution is required to pay exempt employees their full salaries if the worksite is closed for less than a full work week. In other words, if an exempt employee performs any work during the work week, he or she must be paid their full, normal salary.
Campus supervisors are receiving guidance from Human Resources about how to accommodate student employees. At this point, it is best to contact your direct supervisor with questions regarding your student employment. Each situation is different and will be evaluated on a case-by-case basis.
UTEP is providing guidance to supervisors about telework for full-time campus employees (faculty and staff). As those work plans are being developed, UTEP is relying on its individual supervisors and units to be creative in the use of student staff members – both in on-campus offices that need to remain operational and through work-from-home projects or tasks. If student staff members have more specific questions, it is best to communicate with their supervisor or the director for their office or unit.
The intention is to try to continue to pay employees. Your job classification determines whether you are hourly (non-exempt) or salaried (exempt). Salaried employees will continue to be paid if they perform any work, even remotely. Individuals who are non-exempt and have to report their hours would have to work hours or use vacation or sick leave time to continue to be paid. At this time, the University is still open, so employees can continue to work and get paid.
UTEP will work with student employees to maintain their work hours as much as possible. If a student can work remotely and the supervisor is confident the work can get done remotely, the student should be able to work remotely and continue to be paid.
It seems that supervisors are being put in a hard place trying to keep things fair for the work-from-home solution, and it is resulting in employees having to stay even though most could be working from home. Is there a fair solution, and if so, what do you recommend?
We want to give supervisors flexibility. Supervisors have the leeway to figure out how to get the work done in their office while allowing people to work remotely if they can. Some offices are staying open longer with only one employee in the office at a time. The priority should be to protect the health of those who may be medically fragile or have an underlying condition, and to allow employees to work remotely if possible.
If you are sick, you should not come to work. If you are at a higher risk for contracting COVID-19 due to your age or other medical conditions, you should talk to your supervisor about whether working from home is possible for you.
We need to make sure that we can continue to operate, and that usually means at least one person should be in an office that people expect to be open in a functioning university. However, supervisors can make reasonable accommodations for people.
The “call forwarding” feature on most of the campus phone lines will be disabled. This feature will be reserved for continuing operations by select technical support and administrative groups. For more information about technology options available to facilitate working from home, please contact the Technology Support Help Desk at helpdesk.utep.edu.
As a staff member, I am concerned about coming to work every day. We are being put into a dangerous position and I feel as if UTEP doesn’t care about our health and our families. Why can’t work from home be mandatory like at other universities?
People who cannot work from home would not be able to get paid. We are trying to continue to operate the University and conduct our educational mission while also following the Centers for Disease on Control and Prevention and public health guidelines to protect people’s health. That means don’t come to work if you’re sick, maintain 6 feet of distance, while continuing to operate the University. We have been told that we should continue to operate the University in a different way.
If businesses can alter hours for the public’s health, why are we resuming full normal operating hours at the library? Reducing to intersession hours still gives students the chance to use the services but reduces the risk to everyone.
Staffing decisions are being made by each supervisor on a case-by-case basis with the goal to keep each department open for business and offering the same services while maintaining social distancing guidelines and allowing staff to work remotely when they can.
If you don’t have a printer and can’t sign the form digitally, and will not be returning to the office before beginning remote work, you may email the completed form to your supervisor. Your supervisor can then forward the email to firstname.lastname@example.org.
Talk to a third party or talk to your supervisor’s supervisor. This is a tough time for everybody. Nobody has ever worked through how to handle a pandemic before. Talk to your peers across campus to find out how they are dealing with issues. You can also reach out to Human Resources if needed.
Discuss your situation with your supervisor and Human Resources. You probably have three options: telework, FMLA (if you help care for the older adults in your household), or the use of vacation time or sick leave.
Explain your situation to your supervisor and let him or her know if you are willing to accept a temporarily loan to another campus department that may need your talents and skills to fill out your 19 hours. The University cannot lower your tuition, but it will continue to look for ways to keep students on the payroll.
Yes, that would help, but also provide contact information such as your email and office phone, which you may choose to transfer to an accessible cellphone. Please be as responsive as possible.
The University will utilize electronic signatures. The easiest way is to route an email through all committee members that clearly indicates the date of your defense. Each committee member should clearly indicate their approval for both the defense and the document. Once this email chain is complete and has all the required information, you can forward it to email@example.com. You do not need to attach the document’s signature page.
You may also send the traditional scanned defense forms, or PDFs with electronic signatures – signature images – as attachments to firstname.lastname@example.org. Please make sure that all scanned documents are legible.
Until further notice, UTEP employees should communicate via email and telephone during the current health crisis.
Students are having remote classes for safety reasons, so why is it that the safety of UTEP employees is not as important? Why is this choice being left to the supervisors when the President can make an executive decision?
President Wilson’s goal is to keep the University open in some capacity to serve the campus community. After consultation with community leaders, the President has decided to limit physical access to campus. Students, faculty and staff are encouraged to use email and telephones to seek answers to questions and continue the University’s business.
No, faculty do not need to fill out the form.
Employee Medical Benefits
Yes. The following options are available for employees and their dependents who participate in the UT SELECT Medical Plan:
- UTEP Employee & Family Care Center 915-215-5800
- Our newest benefit enhancement MDLIVE through Blue Cross Blue Shield (BCBS), which enables you to have virtual doctor visits.
- You may also utilize the BCBS 24/7 Nurseline for medical advice. Call toll free: 1-888-315-9473, 24 hours a day, 7 days a week.
Please keep in mind, you can always call your Primary Care Provider (PCP) for medical advice.
- BCBSTX is updating the Health Advocate resources to ensure accurate information is provided to callers inquiring about the availability of telehealth services beyond MD Live.
- “Office visit” level benefits will apply to telehealth services rendered by any eligible network provider other than MD Live (MD Live is covered at 100%). Please note, members will be accessing services for medical conditions beyond COVID-19 based on their provider’s ability to render the service.
- Telehealth services rendered by an out of network provider will apply out of network benefits.
UT Select Member questions regarding services and/or certain benefit enhancements can be directed to the UT SELECT / BCBSTX Health Advocates at 866-882-2034.
Employees can also contact their physician and/or The University of Texas at El Paso’s Employee Assistance Program. The UTEP Employee Assistance Program (EAP) offers a variety of services, including consultations with clinicians for anxiety, depression, stress, grief, loss, life adjustments, relationship challenges, marital conflicts, etc. The EAP can be reached at 1-866-327-2400 or email@example.com.
The University of Texas Office of Employee Benefits (OEB) is closely monitoring activity around coronavirus. More information on coronavirus and your employee benefits is available online.
No. Due to the Health Insurance Portability and Accountability Act (HIPAA), the Family Educational Rights and Privacy Act (FERPA) and campus privacy policies, we are unable to disclose specific information (e.g., residence location or class attendance) for individuals with suspected infection. If necessary, however, people who are in close contact with a COVID-19-infected patient will be contacted and monitored by the local health department.
Please direct questions to firstname.lastname@example.org.
I am a staff member on campus and my husband is a graduate student here at UTEP. Will his health insurance (for students) be extended although the period will end before the summer? Is this something that students can continue to have through the summer?
Graduate Student Employees (GSEs) on the Student Health Insurance Plan (SHIP) for the spring semester have a coverage period of Jan. 1-May 31, 2020. Information regarding the summer semester coverage period will be posted on the SHIP page by mid- to late April. For additional information regarding SHIP please visit: utep.edu/human-resources/services/benefits/student-health-insurance-plan.html or email email@example.com.