Connect to my.apps with your favorite browser.
The Citrix plug in is needed for the first time you connect.
Download Citrix for Windows or Mac.
The applications are found as an application or in a desktop.
Click on the plus sign and select an application to go to your favorites from where you can use as an application.
Look for a small windows and select "Permit use" to open access to save to your local computer and USB drive.
Some of the software only works on a virtual computer. select the desktops tab. You may see one or more icons. Click on the one that contains the type of software that you want to use.