Implementation and Maintenance

Videoconferencing
Implementation: Once each office is set-up with all the components, the system will need to be tested. PPL has one person on staff who is the coordinator for their "university". Another person, a techie, will need to be hired to set up the actual teleconferences. A Teleconference Guide will be printed each month showcasing the speakers and the times per time zone so the local managers can alert their personnel to the meetings. Any handouts will be posted on the intranet and the managers will print them out and make copies for their employees prior to the meetings. Meetings will be step-by-step and stick to the agenda. Keeping to the business at hand.. Whoever runs the conference needs to keep participants on track.

Maintenance: On site service contracts will be purchased with the set-ups for a five year period. Local managers will need to call service when there is a problem with their systems.

Web-Based Courses
Impelementation: Web-based courses are installed on the central server and the databases are configured for course management. A system adminstrator distrubutes the link via the corporate intranet for employee access. Employees, in turn, create an id and password which creates a database record and then download the course manager client to their workstation and install it to enable course participation. Once the course client has been installed employees are able to either download courses or take online courses.

Maintenance: The system adminstrator maintains the employee education records and periodically updates available courses according to employee needs.

Back to Index