Evaluation and Assessment

Videoconferencing:
A simple survey will be part of the packages the managers download off the site and pass out to the employees before the conference. At the end of the conference, each employee is asked to complete the survey and give to the property manager who forwards it to the home office person who handles the conferences. The surveys will be anonymous and ask questions about the content and delivery, specifically about any problems they experienced with the new system and any suggestions they may have to make the programs better.

At the one-year mark, accounting will need to supply management with the cost of travel associated with training for the year to assess whether or not the cost of this activity has decreased due to the videoconferencing . Cost should also be calculated for all the components of the system and any ancillary charges associated with the delivery system for a comparison of the total travel costs for last year prior to the implementation of the videoconferencing.

Web-Based Courses:

Periodic surveys will be distributed to employees via Lotus Notes regarding course content and future needs. Courses deemed outdated or with low employee use will be removed and replaced with updated courses.

At the end of the first licensing period, typically one year, the database will be queried to determine how many employees used the system, what courses were accessed and what courses were accessed the most. With this data, management can then reassess the number of library cards subsequently purchased as well as any new courses to be offered to employees.

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