Frequently Asked Questions
Where can I view the Senate Bill 20 FAQs
How do I add freight, shipping, delivery and/or handling charges?
Enter the charges in a line item for freight, shipping, delivery and/or handling charges to your purchase requisitions.
If the vendor has not provided you an amount, please enter an estimate line item charge using commodity code # 78121603 (Freight Fee).
If you have any questions adding a line item charge (Freight, Shipping, Delivery or Handling) or the use of the Change Order Form, please contact your purchasing representative or call ext. 5601.
Who can I contact if I have questions?
Your Miner Mall questions can be emailed to minermall@utep.edu or contact the Purchasing Dept. at 915-747-5601.
Where can I reference a quote number?
Quotes can be referenced as part of a line item or in the external note sections. Please note that many vendors do not pay much attention to lengthy notes so please keep your comments short.

How can I see a PDF version of my Purchase order?
Once you are in the document, from the Available actions menu select Print Fax Version and the PDF version will appear.
What is the turnaround time for Central Receiving to deliver merchandise with this new system?
The turnaround time for delivery remains the same - up to 48 hours from receipt of the merchandise at our dock unless the nature of the material takes special handling.
Which vendors in Miner Mall are set up for manual Distribution (they require a hand-carried PO at the place of business)?
Currently only Costco, Wal-Mart, Kern Place Florist, and Lowes are set up for manual distribution.
How do I assign a substitute approver if I need to be out for extended leave?
Go to your Approval box and select the Assign Substitute link.
A search box will appear for you to do a search and select. Once and individual is selected you will see that person assigned as a substitute. Upon your return select End Substitution to revert back.
I have a cart I am working on but need to create a new cart - How do I do that without combining the orders?
You may continue to process additional carts if you've already created one or several that are still pending you to complete and route forward. A cart you have already processed stays in your My Drafts queue.
If you need to begin processing a new order go to your draft carts tab and select Create Cart to begin another order. The carts will not combine.
You can then go back to your My Drafts to complete any orders you have already begun processing and are now ready to submit (or delete).
Where will the items be shipped to?
All items will ship to our Central Receiving dock located at 3120 Sun Bowl.
What will I be able to purchase through Miner Mall?
All types of goods and services.
Miner Mall is an electronic procurement marketplace that will enhance our purchasing and payment processing capabilities, reduce cost and improve productivity. Miner Mall will become the University’s new tool for the issuance, approval and payment processing of all University purchase orders.
There will be various access points to Miner Mall via My UTEP Home page, Purchasing & General Service’s home page, and the Faculty & Staff site.
What’s new about Miner Mall?
b. You will have access to University contracts
c. Receive negotiated pricing and cost savings.
d. Quick and easy access to Supplier Catalogs
b. Provides a one-stop shopping experience
c. Presents users with a virtual shopping mall