Service Support

Available Services

Students

• Install software in the students personal laptops.

• Setup and test software to maintain it available virtually for the students from MyDesktop.

• Repair student personal laptops to keep them operational for the computer classes requiring laptops for the class.

• Provide laptops for check-out to students for their classes and to complete assignments between classes.

• Monitor printers in open areas in the Engineering Complex, and assist students with printing from their personal laptops.

• Audio Visual equipment is available to the students for check-out, including speakers, projectors, and screens.

Faculty, Staff, and Research

• Maintain PCs, Macs, and printers for the offices, conferences rooms, classrooms, and research labs.

• Install software for offices and research computers.

• Provide data storage in the form of network drives and MS SharePoint for administration and research groups.

• Assist with video conferencing setup, video calling, and web conferencing.

• Maintain teleconference phones in the conference rooms, and assist with audio conferencing testing and connection.

• Assist with email setup and troubleshooting; and maintain and setup bulletin and distribution lists.

• Install and maintain audio visual equipment in conference rooms, classrooms, and research labs; audio visual equipment can be requested to setup for meetings; and equipment is available for check-out.

• Assistance with moving your server to the data center.

• Recommend and purchase equipment.

Service Policy