Required Computer Software FAQs
After required software is installed on my UTEP computer, is any further action required from me?
No action is required from you after the software is installed. Continue to use your computer as usual.
After the required software is installed on my UTEP computer on campus, am I able to connect to the UTEP network through ethernet?
Yes, when UTEP leadership announces that it is safe to return to campus and your computer has the required software installed, you can connect to the UTEP network through ethernet.
Do I need to open a request with the Help Desk to get the required software installed on my computer on campus?
No, you do not need to open a request with the Help Desk for your computer on campus. An on-site team is dedicated to installing the software on all computers on campus in all campus buildings.
Will I be informed when my computer on campus is available for use again?
Yes, communication will be sent out when campus computers are available for use.
Can the required software be installed on my personal computer that I use for work purposes?
No, Carbon Black will be installed on UTEP computers only.
I have a UTEP iPad. Does the required software need to be installed?
No, Carbon Black does not need to be installed on iPad devices.
Is there a service available if I want an anti-virus program installed on my personal computer?
Yes, the Computer Clinic is available year-round to provide this service. Book an appointment here.