For any repairs that need to be done in your room ,you may submit a service request at the UTEP Housing and Residence Life main web page on the tab labeled "Work Order Form" or directly at Summit Hall Office/Horizon Hall Office, either in person or by calling our main line at 747-5352(Miner Village)/747-6112(Miner Heights)/747-6351(Miner Canyon). Please include your name, hall and room number, phone number, and a detailed explanation of the problem. We strive to make all repairs within 24 hours. Please notify the Property Manager if you have questions or concerns.
MEAL PLANS (MINER MEALS)
Miner Meals are funds deposited in your Miner Gold ID Card for the purchase of meals at any of the University's food venues. Miner Meals are purchased in blocks of $50 increments at the Student Business Services, located on the first floor of the Academic Services Building. These funds are held in reserve exclusively for the purchase of food at any of the on-campus food venues. Best of all, you receive an automatic 10% discount on all food purchases when you use your Miner Meals. This discount applies to all food products sold at the University's food venues.
If your package is too large for your mailbox, you will have a note/card on your mailbox telling you where you may pick up your package. Office staff may also call you at your phone number to notify you of a delivery. Please note that your ID will be necessary to pick up a package at any of our front offices.
Every student receives a mailbox key at check-in. There is a charge for replacement of mailbox keys. On a daily basis, Monday through Saturday, Mail will be delivered to Miner Village/Miner Heights/Miner Canyon. The Postal service will place any mail addressed to you in the mailbox you are assigned. On Sundays and on holidays, there will not be mail delivery. A box is provided in Summit Hall for outgoing mail. When you check out, it is your responsibility to complete a Change of Address Card/forwarding information. This is under the direction of the US Post Office and cannot be done for you by Housing and Residence Life Staff. Your Mailing Address (for both packages and U.S. Mail)
All apartments are sprayed for insects, and residents are asked to make the baseboards of every room accessible. Extermination is conducted on a regular basis. Residents will receive notice specifying the exact date that the spraying will occur. If your apartment needs spraying before the next scheduled visit, notify the office and submit a work order.