Frequently Asked Questions

Unless, your saved payment method is incorrect, no action is needed on your behalf.  If we are unable to validate the account information, you will receive the following message and you will need to update account information.

You must generate an "On Demand Statement" to view your assessed tuition, fees and your class schedule.  "On Demand Statement" will include any credits that you may have from Financial Aid or Scholarship Awards.  If you do not generate an On Demand Statement you will not receive an invoice by email.  To generate an "On Demand Statement" login to Pete's Payment Options, click on the "On Demand Statement" button from the drop down menu, select the corresponding term and click on submit.

NOTE: YOU ARE OBLIGATED TO MEET THE PAYMENT DEADLINE WHETHER OR NOT YOU GENERATE AN "ON DEMAND STATEMENT".

There could be different reasons your charges increased.  You can see the recent activity by logging into your Pete's Payment Options

• If a course was added that will increase your amount
• Late fee may have been assessed
• Diploma fee
• Add/Drop fees

Students who failed to pay their balance for a previous term will be sent to collections 60 days after the semester has ended.  We encourage students to pay their balances once the semester ends to avoid being sent to collections.

For example, if you have a balance from Fall 2023 and it is not paid within 60 days of the semester ending, your account will be sent to collections.

1.  A collection agency fee of between 14%-18% is added to every outstanding balance for each term owed.
2. For example, if you owe $100, your new balance will be between $114-$118.
3. For example, if you owe $100 for Fall 2023 and $100 for Summer 2023, you will owe $114-$118 for Fall 2023 and $114-$118 for Summer 2023.  New total for both semesters will be between $228-$236.

1. Yes, only within the 30 days of receiving the collection agency notice.
2. For example, you receive the outstanding balance notice on January 1st, you have until January 30th to make payment arrangements with UTEP.  After the 30 day window, students will be directed to make arrangements with the collection agency.

Requirements to enroll in a RPA with UTEP.  Only available within 30-day window as explained above:

1. Pay 80% of the balance amount due.
2. Sign a Repayment Agreement (RPA) with UTEP, for the remaining 20% balance amount due.
3. Balance must be paid off between 3-12 months (time frame of RPA is at the discretion of SBS Staff, depending on balance amount due).
4. If a payment is missed, RPA will be null and void.
5. Remaining balance will be sent to collection agency and student will need to make payment arrangements with respective agency.

No.  Students must pay outstanding balance in full if they wish to register for the current semester.

S&S Recovery:

• (800) 467-1144
• info@ssrecoveryinc.com

ConServe:

• (800) 724-7500
• correspondence@conserve-arm.com

General Revenue Corporation:

• (800) 234-1472
• https://www.generalrevenue.com/ContentSite/Contact.aspx

For GRC, student may email through the website.

In addition to accepting Visa, MasterCard, Discover and American Express credit cards, students and parents can pay online with an e-check by providing their bank's routing number and their checking or savings account number.

Please remember that the installment plan payment option is also available at the start of each term.  To obtain information about UTEP's installment plan or the Emergency Tuition Loan program, go to the Student Business Services website at sbs.utep.edu.

For information about government or alternative loans - all with much lower interest rates than typically found on credit cards - students and families can link to the Office of Financial Aid at academics.utep.edu/finaid.

This Schedule of Classes is a general information publication only. It is not intended to nor does it contain all regulations that relate to students. The provisions of this Schedule of Classes do not constitute a contract, express or implied, between any applicant, student or faculty member and the University of Texas at El Paso or the University of Texas System. The University of Texas at El Paso reserves the right to add or withdraw courses at any time, to change fees or tuition, calendar, curriculum, degree requirements, graduation procedures, and any other requirements affecting students. Changes will become effective whenever the proper authorities so determine and will apply to both prospective students and those already enrolled.

STATEMENT OF EQUAL EDUCATIONAL OPPORTUNITY

To the extent provided by applicable law, no person shall be excluded from participation in, denied the benefits of, or be subject to discrimination under, any program or activity sponsored or conducted by the University of Texas System or any of its component institutions, on the basis of race, color, national origin, religion, sex, age, veteran status, or disability.

COLLECTION OF PERSONAL INFORMATION NOTICE

With few exceptions, you are entitled upon request to be informed about the information the University of Texas at El Paso collects about you. Under Section 552.021 and 552.023 of the Texas Government Code, you are entitled to receive and review the information. Under Section 559.004 of the Texas Government Code, you are entitled to have the University of Texas at El Paso correct information about you that is held by University of Texas at El Paso that is incorrect, in accordance with the procedures set forth in the University of Texas System Business Procedures Memorandum 32. The information that the University of Texas at El Paso collects will be retained and maintained as required by Texas records retention laws (Section 441.180 et seq. of the Texas Government Code) and rules. Different types of information are kept for different periods of time.

ERPA affords students certain rights with respect to their education records. These rights are:

The right to inspect and review the student's education records within 45 days of the day the University receives a request for access. Students should submit to the Vice President for Finance and Administration written requests that identify the record(s) they wish to inspect. The Vice President for Finance and Administration will make arrangements for access and notify the student of the time and place where the records may be inspected.

The right to request the amendment of the student's education records that the student believes is inaccurate or misleading. A student who believes that his or her education records are inaccurate or misleading, or that the records violate his or her privacy rights, may informally discuss amendment of the record with the university office or agency concerned with the particular record. If agreement is reached with respect to the student's request, the appropriate records will be amended. (Note: The substantive judgment of a faculty member about a student's work, expressed in grades and/or evaluations, is not within the purview of this right to seek amendment of education records.) If the record is not amended pursuant to the student's request, the university will inform the student of its decision and of the student's right to request a formal hearing. Additional information regarding the hearing procedures will be provided to the student when notified of the right to a hearing.

The right to consent to disclosures of the personally identifiable information contained in the student's education records, except to the extent that FERPA authorizes disclosure without consent. One exception, which permits disclosure without consent, is disclosure to school officials with legitimate educational interests. A school official is defined as a person employed by the University in an administrative, supervisory, academic, or support staff position (including law enforcement unit and health staff); a person or company with whom the University has contracted (such as an attorney, or collection agent); a person serving on the Board of Trustees; or assisting another school official in performing his or her tasks. A school official has a legitimate educational interest if the official needs to review an education record in order to fulfill his or her professional responsibility. Upon request, the University discloses education records without consent to officials of another school in which a student seeks or intends to enroll or is enrolled.

The right to request that directory information not be disclosed to the public. Directory Information means information in a student's education record that would not generally be considered harmful or an invasion of privacy if disclosed. The University of Texas System component institutions policies will designate the following minimum information as directory information: student's name; local and permanent address; email address; telephone number; date and place of birth; field of study; dates of attendance; enrollment status; student classification; degrees, certificates and awards (including scholarships) received; photographs; participation in officially recognized activities and sports; weight and height of members of athletic teams; and the most recent previous educational agency or institution attended. Directory information may appear in public documents and may otherwise be disclosed without student consent unless a student submits a written request to the registrar during the first 12 class days of a fall or spring semester or during the first 4 class days of a summer semester to withhold such information from disclosure. Requests to withhold directory information will be honored by the University for only the current enrollment period; therefore, a request to withhold Directory Information must be filed each semester or term in the Registration and Records Office.

The right to file a complaint with the U.S. Department of Education concerning alleged failures by the University to comply with the requirements of FERPA. The name and address of the Office that administers FERPA is:

Family Policy Compliance Office
U.S. Department of Education
400 Maryland Avenue, S.W.
Washington, DC 20202-4605

The University of Texas at El Paso's Guaranteed Tuition Plan (GTP) is designed to help students and their families with the financial planning of a college education. Additionally, the GTP provides an incentive for students to earn a degree within 4 years.

Degree-seeking students that are first time entering resident or transfer residents have the option of enrolling in the GTP. UTEP has chosen to implement an option that will lock the designated tuition rate under the GTP for a period of 12 consecutive semesters. The time period begins on the student's initial enrollment semester.

The GTP rate is higher than traditional tuition and fees rates since it takes into account future tuition rate increases. The GTP includes a rebate at the end of each academic year for those students who meet the eligibility requirements of the program.

At the end of the 12 consecutive semesters, students will be assessed traditional tuition and fees rates for designated tuition for the subsequent term and all successive terms thereafter. The GTP does not extend to graduate studies if a student does not exhaust the 12 consecutive semesters for an undergraduate degree.

Enrollment in the GTP is not automatic. Students must opt in for the GTP prior to the first class day. Students may change their election up until the first day of class. At 12:01 a.m. the election that is reflected on the system will be the election of record. Students who have not made an election will continue to be charged traditional tuition and fees rates and may not opt into the GTP at a future date.

If you have additional questions or would like to obtain the Guaranteed Tuition Plan Opt-In form, call Student Business Services at (915) 747-5116, email us at sbs@utep.edu or visit our office located in the Mike Loya Academic Services Building, Rm. 118

• Must enroll in 15 or more semester credit hours in the initial semester.
• Must successfully complete at least 30 semester credit hours within each academic year.
• Must maintain a least a 2.5 GPA (to be eligible for the rebate program, student must maintain a 3.0 GPA).

Students may change their election up until the first day of class; at 12:01 am the election that is reflected on the system will be the election of record.

Call (915) 747-5116, email us at sbs@utep.edu; or visit the SBS office located in the Mike Loya Academic Services Building, Rm. 118 to obtain the GTP Opt Out form.

• $750 if the student completes a minimum of 30 credit hours, maintaining a minimum 3.0 GPA at UTEP.
• $500 if the student completes a minimum of 60 credit hours, maintaining a minimum 3.0 GPA at UTEP.
• $500 if the student completes a minimum of 90 credit hours, maintaining a minimum 3.0 GPA at UTEP.

Yes, if you register for the first time during late registration, you will be charged a late registration fee. The fee schedule is as follows:

Tuition is due in full on the payment deadline, unless account is registered in a Payment Plan or Tuition Loan.

1. Pay All - Pay in full.

2. Payment Plan - Divides your total tuition and fees, meal plan, housing, parking decal and health insurance into five equal installments. First installment is due upon enrollment with the remaining 4 installments due by 5:00 p.m. MST on the due dates. Please Click Here for Payment Deadlines.

3. Tuition Loan - Divide your total tuition and fees, meal plan, housing, parking decal and health insurance into five equal installments, but the 1st installment is deferred. Payments are due by 5:00 p.m. MST on the due dates. Please Click Here for Payment Deadlines.

For more information on Payment Options Click Here

Tuition Loan

Balance is divided into 5 installments. 1st installment is deferred to be due at a later date.

Payment Plan

Balance is divided into 5 installments. First installment is due upon payment plan enrollment, the remaining 4 are due by 5 p.m. on the assigned due dates.

In person, our cashiers only accept cash and personal paper checks.

Online, payments can be made with credit cards (a 2.95% convenience fee will be applied) or electronic checks.

If you are mailing your payment, the payment must be received by the close of business (5 p.m.) on the payment deadline due date.

All students being sponsored by a third-party entity need to submit a  Statement of Understanding (SOU) by the payment deadline. The form is to be submitted each semester as long as the student remains eligible for sponsorship. All fields (applicable) need to be filled out in order for the form to be processed.

Additional documentation might be required (ex. Financial Support Letter or Letter of Credit). Forms need to be submitted via email to sbsforms@utep.edu.

Visit the Student Business Services website Third-Party-Military page for more information.

If Student Business Services receives short payment or no payment from the third-party entity, the student will be notified and the student will be liable for the remaining balance on their account. If payment is not received, the student is responsible for the balance and registration will be restricted until payment is submitted.

• All payments are due by 5:00 p.m. (MST) according to the due dates for the respective term.

Students that are under 18 years of age and want to enroll in the payment plan:
Parent or Guardian needs to email sbs@utep.edu a copy of their driver's license on behalf of the student;
SBS will then reply with step by step instructions so they can process the Authorized User Payment Plan

Enroll in a Payment Plan now

• All student account balances due from prior semesters, including items associated with deferred payment, must be paid in full before a student may begin registration for a subsequent semester.
• The University shall assess an Installment Tuition Handling Fee of $25.00 for students choosing the plan: this charge is payable at the time of registration. An Installment Tuition Delinquency Fee of $15.00 will be assessed if payment due for that period is not paid in full and on time.
• The following items are NOT deferrable and are due immediately if the Payment Plan or Installment Tuition Loan are selected:
  • Student General Property Deposit
  • Installment Tuition Handling Fee
  • Service Fees (Late Registration, Add/Drop, Admin Installment Enrollment Fee)
  • Fines (Traffic and Library)
  • Discretionary Fees (Liability Insurance)
  • Amounts due for financial holds from prior periods
  • Study Abroad charges (meal plan, housing, etc.)
• The Student Business Services Office will send email notifications to your miners.utep.edu email address as appropriate to students paying tuition and fees under the Payment Plan.
• The courses for which a student is enrolled on the official census date - 12th class day in a long semester - will be the basis for the student’s tuition and fees assessment. Except for students who officially withdraw up to the end of the refund period as indicated in the Schedule of Classes, no reduction in amounts due will be made after this date; further, the student is obligated to pay the assessed amounts whether or not class attendance is subsequently interrupted or terminated.
• A signed promissory note must accompany the student’s initial payment.
• Section 54.007 of the Texas Education Code, which authorizes the option of paying tuition and fees by installment, also provides for the following penalties of non-payment:
  • A student who fails to provide full payment of tuition and fees including late fees assessed, to the University when the payments are due is subject to the following actions at the University’s option:
    • Bar against readmission at the institution;
    • Withholding of grades, degree, and official transcript;
    • Delinquent accounts are referred to Collection Agency for follow up; and/or
    • Dis-enrollment from classes.

The percentage of refund is based on total tuition and fees assessed, not on amount paid.
Unless you process a complete withdrawal from school prior to the first official class day, you are responsible for a percentage of assessed tuition and fees. Please visit the Refund Policy for more information.

If your tuition was paid through federal financial assistance (Pell Grant, Supplemental Educational Opportunity Grant, Federal Perkins Loan, Federal Stafford loan, or Federal PLUS loan), refer to the "Return of Title IV Funds" information on the Academic Catalog.

In addition to institutional policies and procedures regarding refunds, students receiving Title IV funds will be subject to a separate calculation to determine the return of any Title IV funds.  The federal formula provides a return of Title IV aid if the student received federal financial assistance in the form of a Pell Grant; Supplemental Educational Opportunity Grant; Federal Perkins Loan; Federal Stafford or PLUS loan and withdrew on or before completing 60 percent of the semester.  The percentage of the refund is equal to the number of calendar days remaining in the semester.

If any refund remains after the required return of Title IV aid, the refund will be used to repay UTEP funds, state funds, other private sources and the student in proportion to the amount paid by each non-federal source, as long as there was no unpaid balance; then all aid sources will be repaid before any refund is paid to the student.

Worksheets used to determine the amount of refund or repayments are available upon request. Example: Paydirt Pete completely withdraws on the third week of school (17th calendar day into the semester).  The number of calendar days in the semester is 54.  He had $500 in Federal Pell and was charged $438 in tuition and fees.  Under the federal Return of Title IV Aid policy, this student would owe $20.98.

If it has been less than 10 days If direct deposit is set up you should receive within 5 to 7 business days of the refund being processed, if no direct deposit information is provided you should receive your refund check within 7 to 10 business days to the address on file

If it has been longer than 10 days and they have not received it: E-mail us at sbsrefunds@utep.edu so an account representative can look into why you have not received your refund yet.

Undergraduate Students - Admissions Office (915)747-5890 is responsible for determining official residency.

Graduate Students - Graduate Office (915)747-5491 is responsible for determining residency.

You can verify your SSN by providing a copy of your Social Security Card and photo ID to the Registrar’s Office by faxing a copy of your Social Security card and photo id to (915)747-8764. On that fax, please note your student ID number along with your full name.

If you have questions or need assistance, please call the Registrar’s Office at (915)747-5834.

Yes, you will be charged a fee of $7.00 for each ADD or DROP transaction completed once the late registration period begins.

Tuition and fees provided herein represent the figures at the time of publication, are subject to change by regental or legislative action and become effective on the date enacted. The Texas Legislature does not set the specific amount for any particular student fee. The student fees assessed above are authorized by state statute; however, the specific amounts and the determination to increase fees are made by the University administration and The University of Texas System Board of Regents. Policies governing the payment or refund of tuition, fees, and other charges are approved by the Board of Regents of The University of Texas System and comply with applicable state statues.

Senate Bill 1304, passed by the 81st Texas Legislature, directs institutions of higher education to provide notices to students (Texas Education Code, Section 56.014 Notice to Students Regarding Tuition Set-Aside for Financial Assistance) who pay designated tuition of the amount of the tuition that is set aside for financial assistance. Therefore, The University of Texas at El Paso is required by law (Texas Education Code, Sections 56.011, 56.012, and 56.465) to set aside a percentage of designated tuition for financial assistance programs.

• Notifications are sent to students each semester they are enrolled via e-mail after the 20th class day for Fall and Spring terms and after the 15th class day of the final summer term.
• The set aside does not affect financial aid awards nor does it guarantee that you will personally receive financial assistance. Financial assistance eligibility is determined by the information provided on the Free Application for Federal Student Aid (FAFSA) form.

Examples of the Financial Assistance Programs funded from tuition set asides are:

• 1.Grants
• 2.Scholarships
• 3.Texas B-On-Time Student Loan Program
• 4.Work-Study Programs
• 5.Student Loans
• 6.Student Loan Repayment Assistance

• All payments are due by 5:00 p.m. (MST) according to the due dates for the respective term.

• All student account balances due from prior semesters, including items associated with deferred payment, must be paid in full before a student may begin registration for a subsequent semester.
• The University shall assess an Installment Tuition Handling Fee of $25.00 for students choosing the plan: this charge is payable at the time of registration. An Installment Tuition Delinquency Fee of $15.00 will be assessed if payment due for that period is not paid in full and on time.
• The following items are NOT deferrable and are due immediately if the Installment Plan or Tuition Loan are selected:
  • Student General Property Deposit
  • Installment Tuition Handling Fee
  • Service Fees (Late Registration, Add/Drop, Admin Installment Enrollment Fee)
  • Fines (Traffic and Library)
  • Discretionary Fees (Liability Insurance)
  • Amounts due for financial holds from prior periods
  • Study Abroad charges (meal plan, housing, etc.)
• The Student Business Services Office will send email notifications to your miners.utep.edu email address as appropriate to students paying tuition and fees under the Easy-Pay Installment Tuition Loan.
• The courses for which a student is enrolled on the official census date - 12th class day in a long semester - will be the basis for the student’s tuition and fees assessment. Except for students who officially withdraw up to the end of the refund period as indicated in the Schedule of Classes, no reduction in amounts due will be made after this date; further, the student is obligated to pay the assessed amounts whether or not class attendance is subsequently interrupted or terminated.
• A signed promissory note must accompany the student’s initial payment.
• Section 54.007 of the Texas Education Code, which authorizes the option of paying tuition and fees by installment, also provides for the following penalties of non-payment:
  • A student who fails to provide full payment of tuition and fees including late fees assessed, to the University when the payments are due is subject to the following actions at the University’s option:
    • Bar against readmission at the institution;
    • Withholding of grades, degree, and official transcript;
    • Delinquent accounts are referred to Collection Agency for follow up; and/or
    • Dis-enrollment from classes.

Students that are under 18 years of age and want to enroll in the tuition loan:
Parent or Guardian needs to come in person to sign tuition loan form;
Please schedule an appointment via Qless

You can view or print your official 1098-T form for Tax Year 2023:

• Login to my.utep.edu
• From the dashboard select Goldmine
• Click on Tax Information
• Enter Tax Year 2023
• NOTE: You can click on the amounts on each box to get a detail of what makes up the reported amount.

It is likely due to one of the following:

You are not a US citizen or resident alien student for tax purposes.

You received no academic credit for calendar year.

This shows that you are considered to be enrolled in a program leading to a graduate degree, graduate level certificate, or other recognized graduate‐level educational credential ‐ Per Instructions for Student located on second page of IRS Form 1098‐T.

Starting January 2024

You can view or print your official 1098‐T form for Tax Year 2023:

• Log in to my.utep.edu
• From the dashboard select Goldmine
• Click on Tax Information
• Enter corresponding Tax Year (if prior to 2022) or starting 01/16/23 for tax year 2022
• Click Submit
• NOTE: You can click on the amounts on each box to get a detail of what makes up the reported amount.