Who gets the flexible deal? Your office network decides.
More employees than ever are negotiating personalized work arrangements, such as a custom schedule, a special project, or remote days. But who actually gets them? This study of real workgroups found the answer isn't just performance or seniority. It's where you sit in the office's invisible web of relationships.
Employees whom colleagues trust are more likely to win these arrangements. But here's the surprise: being seen as someone who hinders others is far more damaging than being trusted is helpful. Negative reputations carry more weight than positive ones, and those custom deals, in turn, drive performance.
Before granting or denying flexible arrangements, managers should recognize that informal reputations, not just formal reviews, are shaping those decisions. And employees should know that one bridge burned costs more than several bridges built.
Jahantab, F., Anand, S., Vidyarthi, P. R., & Erdogan, B. (2025). Understanding i-deals through the social ledger lens: The role of trust and hindrance networks. Academy of Management Journal, 68(6).