Coronavirus Information Updated: March 27th at 8:23 AM MDT
This is a page containing information regarding the current coronavirus situation as it pertains to technology and computing equipment for the UTEP College of Liberal Arts and its faculty and staff. For official UTEP information, please visit:
Official UTEP Coronavirus page: http://utep.edu/coronavirus
Remote Teaching: http://utep.edu/remoteteaching
Learning Remotely: http://utep.edu/learningremotely
- The College TIM will assist Liberal Arts Faculty and Staff to check out equipment on Friday, March 27th from 8:00AM to 3:00PM inside the LACIT computer lab. Bring your smartphone with you! The Liberal Arts building is locked down so we will be unable to check out equipment anymore. Our sincere apologies.
- Liberal Arts Faculty and Staff: if you need remote assistance with your computer and the Helpdesk is saturated with calls or unable to help you, you can request to join the Liberal-Arts-Remote-Assistance Microsoft Team for remote assistance with your computer. YOU MUST HAVE THE APP INSTALLED!
- You are no longer required to connect to the VPN to access Banner. You still need to connect to the VPN to access network shared drives and to remote into your computer.
- Liberal Arts Departments and Programs who need updates on their webpages, please email Assistant Webmaster Sergio Madrid with your request. Make sure to copy Webmaster Andy Castellanos and Backup Patrick Ornelas on your request.
- LACIT is closed until further notice.
- Any technology questions, please contact Liberal Arts TIM Andy Castellanos at email@example.com
- The college has Mac laptops and PC desktops available to check out to Faculty and Staff BUT now that campus is closed, we may not be able to physically come in on campus to check them out. Please keep checking this page for details.
- The DUO 2-factor system is acting up, asking you to approve multiple times. Current workaround is to approve as many times as quickly as you can to avoid getting locked out. If you do get locked out, you will have to call the Helpdesk at 915-747-HELP (4357). You will need your 8XX number found on your UTEP ID or on your My UTEP profile page (must be signed-in to see it).
- LACIT will stay open until 5:00pm today Tuesday March 24th to accommodate the extra people coming in to the lab.
- Faculty and Staff: YOU MUST BRING YOUR SMARTPHONE WITH YOU!! We cannot set up the DUO 2-factor authentication without it.
- LACIT is out of PC laptops. There are still Mac laptops and PC desktops available.
- The College will continue to configure UTEP laptops for remote use. Please bring your laptop to LACIT (Liberal Arts Room 405) during its special hours so that your laptop is serviced. Bring your smartphone with you for DUO 2-factor authentication (or to set it up for you).
- Plan to spend between 15 and 60 minutes in the lab depending on how much work your computer needs. You CANNOT drop off your laptop as it must be configured with your UTEP credentials. It must be configured with you present to enter credentials. We cannot enter credentials for you.
- Directors and Chairs: you must access the Liberal Arts Technology Update Microsoft Team site (either through the Teams app on your smartphone or through the web app on a browser) and implement actions accordingly. You log in with your UTEP credentials. If you need assistance, please contact TIM Andy Castellanos firstname.lastname@example.org
- The LACIT computer lab will open to students on Monday, March 30th on its regular schedule observing social distancing guidelines from the CDC (6-feet distance between users, no group activities).
- Faculty should take advantage of Spring Break to complete their Blackboard training or refresher.
- The College has prepared several loaner laptops and desktops and will prepare more computers during Spring Break.
- The College is currently configuring assigned UTEP laptops for remote use. Please bring your laptop to LACIT (Liberal Arts Room 405) so that your laptop is serviced. Bring your smartphone with you for DUO 2-factor authentication (or to set it up for you). Plan to spend between 15 and 45 minutes in the lab depending on how much work your computer needs.
- You CANNOT drop off your laptop as it must be configured with your UTEP credentials. It must be configured with you present to enter credentials. We cannot enter credentials for you.
- Chairs/Directors: develop contingency plans to maintain departmental operations remotely. Consider what data needs to be available to what faculty/staff. What systems (PeopleSoft, Banner, Goldmine, etc.) do you need to access remotely?
- Faculty: obtain Blackboard training (see Prospective Measures below). Take your laptop with you to the training so that it can be further configured for BB.
- If you currently have a laptop assigned to you (especially if it's not functioning properly or you have Spectrum internet service at home), please contact the Technology Personnel immediately to have it assessed, serviced and returned to you as soon as possible for remote use.
To help mitigate the propagation of germs (bacteria, viruses, etc.) via computing equipment (touchscreens, keyboards, mice, etc.), we recommend the following:
- Refrain from touching public touchscreen displays (kiosks, computer lab displays, etc.). If you must touch them, immediately wash/disinfect your hands after use.
- If possible prior to use, wipe down keyboards and mice with non-bleach disinfecting wipes. If this is not possible, immediately wash/disinfect your hands after use.
- If your smartphone/tablet is water-resistant (most modern smartphones are -- double-check with the Technology Personnel when in doubt), clean it with a non-bleach disinfectant wipe at least once per day.
- Do not use disinfecting sprays (Lysol, etc.) directly on equipment as this may damage it. If using disinfecting spray, it must be first sprayed on a clean, lint-free cloth (damp -- not wet!) and then the cloth used to disinfect equipment. (This is particularly important for computer/tablet/phone displays).
In the remote possibility that the UTEP campus closes and classes must be imparted remotely/online, make sure to familiarize yourself with UTEP's remote/online teaching offerings:
- Blackboard for UTEP Faculty: Technology Support
- If you are not familiar with Blackboard (or need a refresher), please visit the Blackboard Central Faculty Lab in Room 300 of the UTEP Library during regular business hours. Walk-ins are welcomed and encouraged!
- Teaching Remotely: Prepare for when classes can't meet: Campus Edge
Loaner Technology for Remote Teaching
In the remote possibility that the UTEP campus closes and classes must be imparted remotely/online, the College of Liberal Arts has a set of 40+ laptop and desktop computers available to lend to Liberal Arts faculty WHO CURRENTLY DON'T HAVE A LAPTOP ASSIGNED TO THEM:
- Mac and PC laptops (with integrated microphones and webcams)
- Mac and PC All-In-One (AIO) desktops (with integrated microphones and webcams)
Loaner Technology for Remote Work
In the remote possibility that the UTEP campus closes and critical college-related tasks have to be completed remotely, the College of Liberal Arts has access to 20+ desktop computers available to lend to Liberal Arts departments and programs with critical tasks to be completed AND WHOSE STAFF CURRENTLY DON'T HAVE A LAPTOP ASSIGNED TO THEM.