TACC LAB

 Hardware Support

The staff at the TACC service counter are available to provide first-level technical support for University-owned computers and printers.

Support includes:

• Computer hardware diagnostics and testing.
• Warranty replacement of defective or malfunctioning computer components.
• Help coordinate warranty depot repairs, if necessary.
• Assist in deploying, troubleshooting, and servicing department printers.

Please note that TACC staff will not service hardware on personally-owned computers.

 Software Support

Support includes:

• Troubleshooting UT-licensed software installed on university faculty and staff computers.
• Assistance with the installation of software that is available through the Microsoft Imagine Academic Alliance and UTEP.OnTheHub service.
• Assistance with on-demand software available through UTEP My.Apps.
• Help with open-source software loaded on lab or classroom computers.