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Advising 101


This page is the first stop for information about academic advising for College of Health Sciences students.  Please review the information and email your advisor or studentsupportcenter@utep.edu with any questions!

 

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Contacting Advisors: You can reach our office via email at studentsupportcenter@utep.edu or directly to your advisor (see "Who is my Advisor" below). Current students, please email us from your miners.utep.edu email and include your UTEP ID number (starts with an 8), along with your request. One of our advisors will respond to you via email within 48 business hours to assist. Email is always suggested as the first line of contact to determine the best way we can assist you.

Visiting the Student Support Center in Person: The Student Support Center is located in room 200 of the Health Sciences/School of Nursing (HSSN) Building. The HSSN Building is across the street from the UTEP Library on Wiggins Way. The closest visitor parking lots are in Sun Bowl Parking Garage (enter on bottom level by the bookstore) or at Mike Loya Academic Services Building Parking Lot (at intersection of Schuster Rd. and Hawthorne St.). Please refer to the Campus Map for locations. The normal operating hours of the SSC are 8 AM - 12 noon and 1 PM - 5 PM, Monday-Friday.  Advisors are not available at all times due to events, appointments, orientations, and other duties, so please call 915-747-7234 before visiting to ensure availability. 

Phone/Video Appointment: You can schedule an appointment with your advisor to meet face-to-face or remote format (telephone or video chat). It is advised to email first, as many requests do not require an appointment.  To set up an appointment, please call our office at 915-747-7234.  

Who is my Advisor?

  • CHS Academic Advisors are assigned based on the first letter of a student’s last name:

Academic Advisor Information
Last Name starts with: Advisor: Advisor Email:
A, B, C, I, J, K, S, U   Denise Tovar  datovar2@utep.edu
D, E, F, G, H, Q, T, W, X, Y, Z        Samantha Fernandez         snfernandez@utep.edu
L, M, N, O, P, V Alejandra Avalos aavalos8@utep.edu
R Alondra Miranda ajmiranda@utep.edu

  • NOTE: All CHS Students who have less than 46 cumulative posted credits are advised by the Academic Advising Center - call them at 915-747-5290 or find your advisor's email address on Goldmine.  

Registration Advising for Spring 2025:  All CHS students must be advised every semester. 

  • CHS Students who have less than 46 cumulative posted credits are advised by the Academic Advising Center - call them at 915-747-5290 or email your primary advisor listed in Goldmine.  
  • CHS Students who have 46+ cumulative credits will work with their advisor to complete the requirements needed to register for courses. Please visit the CHS Registration Advising page for more information.

Graduation Information:  

  Changing Majors :

  • Current CHS students who wish to change majors must email studentsupportcenter@utep.edu with the following information to request release from their current major:
    • Name
    • Student ID #
    • Current Major/Minor*/Concentration* (*if applicable)
    • Desired Major/Minor*/Concentration* (*if applicable)
    • Cumulative GPA
    • Earned Number Cumulative Credits
    • Phone Number
  • Students wishing to change majors IN to a CHS major from another college at UTEP must first request a release from their current college via email (see list below). Once they are released, the college will send the approval to studentsupportcenter@utep.edu to complete the change request.  REMINDER: Students must have a 3.0 established CGPA (or be in their first semester and have no established GPA) to change into the Rehabilitation Sciences major.
Change of Major Contacts:

Academic Advising Center - Stephen Pruett sjpruett@utep.edu 
College of Education - Steven Garcia sgarcia65@utep.edu 
College of Engineering - engradvising@utep.edu 
College of Health Sciences - studentsupportcenter@utep.edu  
College of Liberal Arts - classcenter@utep.edu 
College of Nursing - nursing@utep.edu 
College of Science - core@utep.edu 
Woody L. Hunt College of Business - coba_advising@utep.edu 
UTEP Connect (Online Programs) - ucadvising@utep.edu 
  • Students changing into CHS will have their majors changed after they complete a change of major appointment with a CHS advisor (in person or virtually). 

 

Schedule Adjustment (Add/Drop/Withdrawal) - Fall 2024

The following deadlines refer to the normal 15-week classes for Fall. Classes with alternate parts-of-term (i.e. 8-week courses) will have different deadlines.

  • Registration: Up until the first day of classes (August 26), students can make changes (add or drop individual classes) to their schedule on Goldmine.
    • Students wishing to drop all of their classes (complete withdrawal) must make this request through Registration & Records at records@utep.edu / Mike Loya ASB Room 107. Students cannot drop all of their classes on Goldmine. 
  • Late Registration: During the first week of classes (August 26 - 30), students can add or drop classes on Goldmine.  
  • After the first week of classes (August 31) through Census Day (September 11), students can adjust their schedule through the Registration & Records office (records@utep.edu / Mike Loya ASB Room 107) with the following limitations:
    • Students can drop classes from August 31 - September 11 by emailing records@utep.edu with their request from their official university email account.
    • Students can add classes after August 30 only if they have professor and chair permission by submitting the “Course Add Form after Late Registration” to records@utep.edu. CHS students who wish to late add should email their advisor to assist with the process.
  • Individual Course Withdrawal: Between September 12 – November 1, students can withdraw from individual courses:
    • Students who elect to withdraw from a course between September 12 - November 1 do not need written approval from advisors or instructors (see NOTE below).
    • To withdraw from a course during this timeframe, students should email records@utep.edu from their Miners email account and include: (1) their name, (2) student ID, (3) course name (e.g. UNIV 1301), and (4) the course CRN (e.g. 15896).
    • Courses dropped through this process will receive a grade of “W” (withdrawal) and will count toward students’ six-course drop limit.
    • NOTE: Students who have extenuating circumstances (work, family, health, financial, etc.) that have led to their decision to drop are strongly advised to email their advisor prior to submitting the W request so that it can be considered exempt from the six-course drop limit.  
    • Students wishing to drop individual courses after March 28 can only do so with professor permission. Faculty will fill out and submit the paperwork if they approve the late withdrawal. Professors are not required to offer a late withdrawal.  
  • Complete Withdrawal: Students can request a complete withdrawal up until the last day of classes (December 5).  Any time a student wishes to withdraw from all of their classes for a semester – even if they are enrolled in just one class – that is considered a complete withdrawal. To do a complete withdrawal, students must email this request to records@utep.edu  from their official university email. Students cannot drop all of their classes/do a complete withdrawal on Goldmine. 
    • If students need to submit documentation for complete withdrawal due to personal/family medical issues or death, personal military service, or other extenuating circumstances, please visit  https://www.utep.edu/student-affairs/osccr/report/index.html and click on "University Withdrawal Request."
    • Students are strongly advised to meet with/contact their academic advisor first if they are considering a complete withdrawal.
  • Refunds: Students must check with Student Business Service about refund policies ( https://www.utep.edu/vpba/student-business-services/ 915-747-5116). Unless the student withdraws completely from school prior to the first official day of class, they are responsible for a percentage of total tuition and fees. 

Course Substitution Request : To request a substitution for a degree requirement, please email (from your @miners.utep.edu account) the following information to your advisor or studentsupportcenter@utep.edu: 

  1. Name
  2. UTEP ID
  3. Email (miners.utep.edu)
  4. Major
  5. Concentration/Minor (if applicable)
  6. Required course listed on degree plan - Subject & Number (example “KIN 3313”)
  7. Requested substitute course – Subject & Number, Grade (if completed) or Semester Planned (examples: “STAT 2480, B” or “STAT 2480, Fall 2022”
  8. Justification for Substitution Request (why the substitution should be considered)

Students will get an email response once the request is approved or denied. 


CHS Departmental Course Permissions :

 

Financial Aid - Course Eligibility :

  • Federal financial aid will only count courses required for your degree plan for aid eligibility.  Information on this policy is here:   https://www.utep.edu/student-affairs/financialaid/eligibility/degree-plan.html
  • To check your course eligibility: 
    • After you register, log into Goldmine, select "Student Records" then "Degree Evaluation" and follow the steps to generate your request.  
    • At the top of this report there will be a section called "Area Name:  Non-Contributing Courses."
    • If there are no courses listed there, or it says "All current registration counts for eligibility," then all of your courses will count towards your financial aid eligibility.
    • If there are any courses listed there, then these courses are currently not counting towards your financial aid eligibility. 
      • If you believe any of the courses listed are required for your degree plan, email  your advisor or  studentsupportcenter@utep.edu as soon as possible so an advisor can check your records and provide assistance.
      • If the courses listed there are not required for your degree plan - meaning you are just taking them as "extra" courses - you are permitted to stay in the courses. Be aware these courses will not count towards your financial aid eligibility. 

 

Consortium Agreement (Financial Aid) :

  • This agreement is for students who are undergraduate students enrolled in at least 6 cr. for Fall/Spring semesters at UTEP and are taking courses at EPCC that are transferable to your UTEP degree program
  • The form is located here:  https://www.utep.edu/student-affairs/financialaid/forms/consortium-agreement-2025pdf.pdf 
  • Please complete page 1 of the form.  Sign if possible, if not, emailing from your official university email account will serve as signature.
    • Email the form to your advisor or studentsupportcenter@utep.edu with the following information:
      • You must attach your Student Detail Schedule and Registration Fee Assessment from EPCC - either in pdf format or in a screenshot.  These items can be obtained from EPCC Web Banner under "Student Services & Financial Aid"
  • An advisor will verify the paperwork for you, and if everything is correct, they will fill out page 2 of the agreement, sign and return the paperwork to you via email within 48 business hours.  You will then submit all the information to Financial Aid.
  • If there are any issues, the advisor will reply and let you know via email within 48 business hours.

 

Satisfactory Academic Progress (SAP) - Appeal (Financial Aid) :

  • Financial aid may ask you to complete a SAP appeal to determine eligibility for financial aid.
  • Full policy and information is here: https://www.utep.edu/student-affairs/financialaid/eligibility/sap.html 
  • Process: 
    • Student will complete the Appeal form and Student Educational Plan (SEP) located here: https://www.utep.edu/student-affairs/financialaid/_Files/docs/2425_Fall_2024_SAP_Appeal.pdf 
    • Sign the form and email to your advisor (or studentsupportcenter@utep.edu if you aren't sure who your advisor is) from your official university account.  (If you are unable to sign, the email from your official university account can serve as signature).  
    • An advisor will verify the paperwork for you, and if everything is correct, they will sign and return the paperwork to you via email.  You will then submit all the information to Financial Aid.
    • If there are issues with your SEP, the advisor will respond requesting corrections before they can sign.

 

Statement of Academic Intent (Financial Aid) :

  • If you are a 2nd bachelors degree or Masters Student, or completing Pre-Requisites for a Graduate program, you may be asked by financial aid to fill out the Statement of Academic Intent.
  • The form is located here: https://www.utep.edu/student-affairs/financialaid/_Files/docs/statement-of-academic-intent-2025.pdf 
  • Please complete the form to the best of your ability, sign the form if possible, and email to to your advisor (or studentsupportcenter@utep.edu if you aren't sure who your advisor is) from your official university account.  (If you are unable to sign, the email from your official university account can serve as signature).  
  • An advisor will email the necessary paperwork for you (Degree evaluation or letter with pre-requisites) via email within one week. You will then submit all the information (Statement and Supporting Documents) to Financial Aid.

 

Probation & Suspension :

  • Current CHS students on academic probation (GPA below 2.0) are provided with a probation contract detailing their academic requirements at the beginning of each semester.  Students on probation are strongly encouraged to work closely with their academic advisor during the semester for additional support and guidance. If you are on academic probation, remember you can always reach out to your advisor via email or call 915-747-7234 to set up a probation appointment.
  • Students who are not currently enrolled but have below a 2.0 CGPA must apply for reinstatement to the university if they wish to return to UTEP. The procedure for reinstatement is below:
    • Write a letter to request reinstatement. Make sure the letter includes the following points:
      • Detail the issues you faced that contributed to your academic difficulties
      • Discuss steps you have taken to ensure academic success if reinstated to UTEP
      • Note the major you wish to pursue if reinstated to UTEP (continue in your current major or you may wish to change majors)
      • Your name and UTEP student ID number
      • Your signature (name, student ID number, phone number)
    • Email the following documents to studentsupportcenter@utep.edu.  You can also visit our office to drop off your documentation (Monday-Friday, 8 AM-12 noon and 1-5 PM) but be aware that you will not have your reinstatement appointment until a later date, so email submission is recommended.
      • Your reinstatement letter (the signature should simply include your name and student ID)
      • Any unofficial transcripts reflecting any coursework you have completed (or are currently attempting) since you last attended UTEP – this can also be screen shots of your unofficial transcripts.
    • After you email studentsupportcenter@utep.edu your documents, the Student Support Center Admin Assistant will call you to set up a video or phone appointment.
      Please be sure to include your phone number and email in the documentation you send so that we may contact you in a timely manner.
  • If you have any questions about probation, suspension, or reinstatement, please contact your Academic Advisor (See "Who is my Advisor" at the top of this page for information).

 

Useful Forms/Links :


Useful Links

Connect With Us

The University of Texas at El Paso
Student Support Center
Health Sciences and Nursing Building, Rm. 200
500 W. University Ave.
El Paso, Texas 79968

E: studentsupportcenter@utep.edu
P: 915-747-7234
F: 915-747-8314