Refund Policies

Community Enrichment Refund/ Credit Voucher Policy

To keep tuition as low as possible, Professional and Public Programs has instituted the following refund and credit policy. For your protection, we ask that you carefully review the terms below as exceptions will not be made.

Refunds will be issued, minus a $15 cancellation fee per course, cost of materials, and/or lab fees, if a written request is faxed to (915) 747-5538, emailed, or mailed and received three business days prior to the first day of class. Refund requests must include your name, daytime telephone number, the course number or name, and a reason for dropping the course. Please note that certain courses are governed by their own refund policy. If this is the case, it will be stated in the course description or brochure.

Credit vouchers will be given when a class is dropped within 1-2 business days prior to the first day of class. Vouchers must be used toward another class of equal or greater value no later than Aug. 31, 2023. Each voucher will be issued in the amount of the registration, minus a $15 processing fee, cost of materials, and/ or lab fees. Credit voucher requests must include your name, daytime telephone number, and the course number or name. Telephone requests will not be accepted. Please note that certain courses are governed by their own voucher policy. If this is the case, it will be stated in the course description or brochure.

No refunds will be issued on or after the first day of class. A $25 fee will be charged for returned or canceled checks. 

Send your request via email at ppp@utep.edu or fax at (915) 747–5538; you may also mail your request to us at 

The University of Texas at El Paso Professional and Public Programs
Memorial Gym, Suite 106
101 W. Robinson
El Paso, Texas 79968–0602

CBT and Additional Online Noncredit Courses Refund/Credit Voucher Policy

Refunds will be issued, minus a 15% cancellation fee per course, cost of materials, and/or lab fees, if a written request is faxed to (915) 747-5538, emailed, or mailed and received three business days prior to the first day of a scheduled course. Refund requests must include your name, daytime telephone number, and the course number or name. This policy applies to all registration, regardless of the payment method. Phone requests will not be accepted for refund or credit voucher. Credit vouchers will be issued when a class is dropped within 1-2 business days prior to the first day of the scheduled course. Vouchers must be used toward another class of equal or greater value no later than Aug. 31, 2021. Each voucher will be issued in the amount of the registration fee, minus a 15%  processing fee, cost of materials, and/or lab fees.

Exceptions for refunds and credit vouchers:
• There are no refunds for online courses.
• Other refund policies may apply to Conferences, Customized Training & Services, and other special programs.

NOTE: Please allow 2 to 3 weeks for processing of refunds. No refunds will be given on or after the first class meeting. A $25 fee will be charged for returned or canceled checks.

Send your request via email at ppp@utep.edu or fax at (915) 747–5538; you may also mail your request to us at 

The University of Texas at El Paso Professional and Public Programs
Memorial Gym, Suite 106
101 W. Robinson
El Paso, Texas 79968–0602

ELI Refund/Credit Voucher Policy

No refunds will be issued for the application fee.

1. Refunds for ELI Core program: A participant who chooses to drop a course three days or more prior to the first class meeting can be issued a full refund of the registration, minus a $75 processing fee.
2. Refunds for ELI Evening/Weekend courses: A participant who chooses to drop a course three days or more prior to the first class meeting can be issued a full refund, minus a $15 processing fee.
3. Credit vouchers for ELI Core program: A participant who chooses to withdraw from a course within one to two business days prior to the first class meeting will be issued a credit voucher, minus a $75 processing fee.
4. Credit vouchers for ELI Evening/Weekend courses: A participant who chooses to withdraw from a course within one to two business days prior to the first class meeting will be issued a credit voucher, minus a $15 processing fee.

Send your request via email at ppp@utep.edu or fax at (915) 747–5538; you may also mail your request to us at 

The University of Texas at El Paso Professional and Public Programs
Memorial Gym, Suite 106
101 W. Robinson
El Paso, Texas 79968–0602