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SUPPORT SERVICES

Support For All UTEP Technology Services


We maintain a commitment to excellent service by focusing on delivering and supporting the effective integration of technology into the academic and administrative functions of our institution. We make all efforts to keep our technology services efficient and accessible to help support teaching and learning and the overall goals and mission of the university.

 


     EMAIL US        

 

 

Areas of Support:

 

 

 


Technology Support Help Desk

The Technology Support Help Desk is the single point of contact for students, faculty and staff with for any technology related question. We are committed to providing excellent support through a variety of methods including telephone, email, live chat and in person, and continuously exceeds all business standards in customer satisfaction.


We administer the Service Request system •
We help with 24/7 Blackboard support •
We support all UTEP User Accounts •

 


 

 

 

 

 

Blackboard Central

We aim to help UTEP faculty and students get the most out of Blackboard by helping achieve successful delivery and completion of courses. We pride ourselves on our customer support and work hard on developing courses with faculty and staff here at Blackboard Central. We are also responsible for all of Blackboard’s administrative functions.


• We create courses and user enrollments in Blackboard
• We assist and/or train on all Blackboard functionality and tools
• We coordinate all updates and upgrades for the Blackboard
• Our faculty lab is located in Library Room 300

 

 

 

 

 

Desktop Support

Desktop Support is an extension of the services provided by the Technology Support Help Desk. With Dell and Apple Certified Technicians they provide the following services:


Provide first level support to all university classrooms which is our highest priority •
Remote and on-site hardware and software diagnostics •
Installs and repairs of university computers and associated peripherals •
Manage the Computer Clinic, which provides free tech support for personal computers •

 

 

 

 

 

 


Desktop Management

The Desktop Management group focuses on unified endpoint management. The following services are all maintained and managed by this group:


• Maintenance of computers in Technology Support labs (see below)
• Windows and Apple computer management enterprise tools
• Volume licensing of specialized software
• Student Printing solution
• Application and desktop virtualization (My.Apps and App-V)


 

 

 

Video Tutorials:

 

 

Helpful video tutorials on Technology Support Services across campus. Log into the My.UTEP webpage, and click on Tutorials on the top left menu.

 

  GO TO MY.UTEP.EDU     

 

 

Labs We Manage:

 

 

TECHNOLOGY SUPPORT CENTER

UTEP Library Room 300


The Help Desk • Mac Workstations • Computer Clinic • Equipment Checkout • Group Study Rooms • Poster Printing • Assistive Tech Lab • Software Workshops

 

  VISIT THE WEBSITE     

 


COLLABORATIVE LEARNING CENTER

UTEP Library 2nd Floor


Mac Computers with Creative Cloud • Windows Computers • Scanning Station • Student Printing • Laptop Work Areas • Miner Bucks Station

 

  VISIT THE WEBSITE     

 


CYBER CAFÉ COMPUTER LAB

Union Building East Room 204


Windows Computers • Mac Computers •  Student Printing • Poster Printing • Equipment Checkout Options • Wheelchair Accessible Tables

 

  VISIT THE WEBSITE     

 


 

TECHNOLOGY SUPPORT

UTEP Library Room 300  |  TS.UTEP.EDU  |  915-747-4357 (HELP)