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SUPPORT SERVICES

Support For All UTEP Technology Services


We maintain a commitment to excellent service by focusing on delivering and supporting the effective integration of technology into the academic and administrative functions of our institution. We make all efforts to keep our technology services efficient and accessible to help support teaching and learning and the overall goals and mission of the university.

 


               EMAIL US                

 

 

AREAS OF SUPPORT

 

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TECHNOLOGY SUPPORT HELP DESK

 

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BLACKBOARD CENTRAL

 

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DESKTOP SUPPORT

 

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DESKTOP MANAGEMENT

 

 

 

 

 


TECHNOLOGY SUPPORT HELP DESK

The Technology Support Help Desk is the single point of contact for students, faculty and staff with for any technology related question. We are committed to providing excellent support through a variety of methods including telephone, email, live chat and in person, and continuously exceeds all business standards in customer satisfaction.


We administer the Service Request system •
We help with 24/7 Blackboard support •
We support all UTEP User Accounts •

 


 

 

 

 

 

BLACKBOARD CENTRAL

We aim to help UTEP faculty and students get the most out of Blackboard by helping achieve successful delivery and completion of courses. We pride ourselves on our customer support and work hard on developing courses with faculty and staff here at Blackboard Central. We are also responsible for all of Blackboard’s administrative functions.


• We create courses and user enrollments in Blackboard
• We assist and/or train on all Blackboard functionality and tools
• We coordinate all updates and upgrades for the Blackboard
• Our faculty lab is located in Library Room 300

 

 

 

 

 

DESKTOP SUPPORT

Desktop Support is an extension of the services provided by the Technology Support Help Desk. With Dell and Apple Certified Technicians they provide the following services:


Provide first level support to all university classrooms which is our highest priority •
Remote and on-site hardware and software diagnostics •
Installs and repairs of university computers and associated peripherals •
Manage the Computer Clinic, which provides free tech support for personal computers •

 

 

 

 

 

 


DESKTOP MANAGEMENT

The Desktop Management group focuses on unified endpoint management. The following services are all maintained and managed by this group:


• Maintenance of computers in Technology Support labs (see below)
• Windows and Apple computer management enterprise tools
• Volume licensing of specialized software
• Student Printing solution
• Application and desktop virtualization (My.Apps and App-V)


 

 

 

VIDEO TUTORIALS

 

Helpful video tutorials on Technology Support Services across campus. Log into the My.UTEP webpage, and click on Tutorials on the top left menu.

 

        GO TO MY.UTEP        

 

 

LABS WE MANAGE


 

 

UTEP LIBRARY ROOM 300
TECHNOLOGY SUPPORT CENTER


A multi-purpose center where students, faculty, and staff can find a variety of resources not available anywhere else on campus.


THE HELP DESK • MAC WORKSTATIONS • COMPUTER CLINIC • EQUIPMENT CHECKOUT • GROUP STUDY ROOMS • POSTER PRINTING • ASSISTIVE TECH LAB • SOFTWARE WORKSHOPS

 

VISIT THE WEBSITE

 


 

UTEP LIBRARY 2ND FLOOR
COLLABORATIVE LEARNING CENTER


Access to over 290 Windows and Mac computers. Work on assignments, access student email, and print documents. Computers are available any time the Library is open.


WINDOWS COMPUTERS • MAC COMPUTERS •  SCANNING STATION • STUDENT PRINTING • MINER BUCKS PAY STATION


 

WEBSITE COMING SOON

 


 

UNION BUILDING EAST 204
CYBER CAFÉ COMPUTER LAB


All the software and hardware you need to work on everything from Microsoft Word and PowerPoint, to graphic editing projects using Adobe design programs.


WINDOWS COMPUTERS • MAC COMPUTERS •  STUDENT PRINTING • POSTER PRINTING • EQUIPMENT CHECKOUT OPTIONS • WHEELCHAIR ACCESSIBLE TABLES

 

WEBSITE COMING SOON

 


 

TECHNOLOGY SUPPORT

UTEP Library Room 300  |  TS.UTEP.EDU  |  915-747-4357 (HELP)