TECHNOLOGY SUPPORT CENTER
UTEP Library Room 300
MON - THUR 7:00 AM - 9:00 PM
FRIDAY 7:00 AM - 8:00 PM
SATURDAY 9:00 AM - 2:00 PM
SUNDAY 12:00 PM - 5:00 PM
PHONE: 915-747-4357
EMAIL: helpdesk@utep.edu
Our Services:
Mac Workstations
In our Main Room you'll find 15 Mac professional editing workstations, each with dual LCD monitors and the right tools for video production, software development, and graphic design. These computers are reserved for students that are working on projects that require the use of these programs.
RESERVED FOR
ADOBE CREATIVE CLOUD PROGRAMS
APP DEVELOPMENT PROJECTS
iMOVIE PROJECTS
POSTER PRINTING
Poster Printing
Print high quality posters for your group project or presentation on our HP plotter printer. Our friendly staff can assist you when you're ready to send your image to the printer. Charges are made to your Miner Bucks print account.
POSTER PRINTING POLICIES
$5 Per Linear Foot
Start at up to 36" wide, then $5 per linear ft. in length
HELPFUL LINKS
STUDENT PRINTING | COMPUTER/PRINTING LABS | PRINT APPEALS
Group Study Rooms
Walk in, and reserve any of our 8 Group Study Rooms with your UTEP Miner ID. These rooms seat 2-4 people and come with a computer monitor that can connect to any laptop wirelessly, and a whiteboard. Video conferencing is also available in each room. Just stop by the front desk and ask for a Group Study Room.
Group Study Rooms are open to everyone: Students, Faculty, and Staff.
Detailed Support
Computer Clinic
Cost-free technical support for personally owned computers belonging to active university students, staff and faculty members. Clinic hours of operation vary from the main TSC hours.
CLINIC POLICIES
CLINIC HOURS
MON - FRI: 8:00 AM - 6:00 PM
SATURDAY & SUNDAY: CLOSED
PHONE: 915-747-7027
HELPFUL LINKS
MICROSOFT OFFICE | UTEP ON THE HUB
What We Do
SOFTWARE & OS INSTALLATIONS
Free installs of Microsoft Office and Windows for students. Staff and faculty members may purchase Microsoft Software for a small cost.
HARDWARE & DIAGNOSTICS INSTALLS
Diagnose and troubleshoot computer hardware issues. Free Installation of hard drives and memory modules purchased by students, staff and faculty members.
VIRUS & MALWARE REMOVAL
Perform a thorough scan for Viruses and/or Malware on your computer. Install and activate free antivirus software. Install the latest software updates.
SYSTEM RESTORE & FILE BACKUP
Refresh or upgrade Windows Operating Systems. Re-Install Mac Operating Systems. Provide guidance on file/data backup.
Equipment Checkout
Cost-free equipment checkout program for currently enrolled students. With an active miner goldcard, students can checkout laptops, calculators, cameras and other devices for various amounts of time. Click on the "Checkout Policies" link below for full details. A limited amount of checkout items are also available at the Cyber Cafe located in the Union Building East Room 204.
SUMMER HOURS: MON-FRI: 8:00 AM - 5:00 PM | SAT & SUN: CLOSED
EQUIPMENT CHECKOUT HOURS
MON - FRI: 7:00 AM - 8:00 PM
SATURDAY: 9:00 AM - 2:00 PM
SUNDAY: 12:00 PM - 5:00 PM
PHONE: 915-747-6440
EMAIL: equipmentcheckout@utep.edu
HELPFUL LINKS
CHECKOUT POLICIES | APPEAL A LATE RETURN
RESERVATION INSTRUCTIONAL VIDEO
ITEMS AVAILABLE FOR CHECKOUT
Software Workshops
We offer comprehensive, 1 hour and 20 minute hands-on workshops for beginners and intermediate users. We focus on specialized software like Excel, Photoshop, iMovie, Premiere Pro and more. Most workshops are held Monday thru Thursday between 1 and 5 pm, during the Spring and Fall semesters. Click the Calendar link below for exact dates and times.
Workshops are open to everyone: Students, Faculty, and Staff.
No registration is necessary, just show up!
Quality Service
Assistive Technology Lab
Computers that feature several major adaptive software packages for students with special needs. During the hours that the TSC is closed, there is a fully equipped assistive workstation on the main floor of the library outside of Library Room 218.
ATL HOURS
MON -THUR: 7:00 AM - 9:00 PM
FRIDAY: 7:00 AM - 8:00 PM
SATURDAY: 9:00 AM - 2:00 PM
SUNDAY: 12:00 AM - 5:00 PM
HELPFUL LINKS
CENTER FOR ACCOMMODATIONS AND SUPPORT SERVICES
UTEP E-ACCESSIBILITY MODULE
ADA REQUIREMENTS: SERVICES ANIMALS
FAQ'S ON SERVICE ANIMALS AND THE ADA
ATL Software
FUSION: JAWS + ZOOMTEXT
Fusion provides the features of both ZoomText Magnifier/Reader, along with the JAWS screen reader as options.
DRAGON NATURALLY SPEAKING
Dragon NaturallySpeaking is a speech recognition software package developed by Nuance Communications.
KURZWEIL 1000
Tools and training for those with learning differences and challenges, or people with blindness or partially sighted.
KURZWEIL 3000
Kurzweil 3000 has a much more visual interface than Kurzweil 1000.
Blackboard Central
FACULTY LAB
Blackboard Central is a Faculty Lab located in room 300 of the UTEP Library. We aim to help UTEP Faculty get the most out of Blackboard. Our team handles face-to-face assistance and all 2nd level support. Work on setting up or enhancing your Blackboard courses with us at Blackboard Central.
BLACKBOARD CENTRAL HOURS
Monday - Friday: 8:00 AM - 5:00 PM
Saturday - Sunday: Closed
PHONE: 915-747-5940
Video Conference Room Library 325
This conference room is available for faculty, staff, or students who specifically need video conferencing technology or accommodations for a large meeting.
• Seats 8 - 15
• 80 inch Flatscreen TV Monitor
• Windows Touchscreen Computer Monitor
• Video / Phone Conferencing with SKYPE