We also offer shipping and additional services for all students, faculty and staff.
Please note that we are not an official Federal Post Office and do not provide services such as money orders or passport photos. With our mailing software we can track your mail and provide detailed information on the rate of deliverability as well as its timeliness.
Departments are not able to take back any pieces after the items have been meter. Mail must be meter & mail out on the same day, We can not pre-meter any envelopes, packages or boxes to shows future days.
IMPORTANT INFORMATION: Please remember that Mail Services is not allowed to receive or deliver personal packages that are shipped to the University for employees. Personal mail / packages will returned to the sender upon arrival at the Mail Services. Please update all shipping addresses to reflect your home address for personal packages.
Mail Services bills departments for their postage usage on a monthly bases. UTEP Departments are required to fill out a Postage Form at the time dropping any letters or packages. The form must include:
- Departmental cost center
- Name of the person who is dropping the project.
For more information about the Postage Form, please visit our Form section:
Mail cannot be billed early or ahead. Departments are not able to take back any pieces after the items have been meter. Mail must be meter & mail out on the same day, We can not pre-meter any envelopes, packages or boxes to shows future days.
Who do I contact with questions on my bill?
Please email us to: firstname.lastname@example.org
If you are looking for a copy of the statement, please proceed to the next section. You will find the link to download the statements by using SharePoint.
We would also like to announce the availability of a postage service charge report that you will be able to access through Share Point. Each department has provided a cost center to charge their postage service billing which will be available by cost center through Share Point starting September 1st, 2020.
Please see the link to access SharePoint below:
Private Mailbox Rental
Anyone in the University or City of El Paso community can rent a P.O. Box. Rates for a box are starting at $80.00 per year following the University Calendar (August to August).
PRIVACY - Keep your home address private while receiving mail.
CONVENIENCE - Receive your mail without leaving campus. We accept packages on your behalf from USPS, FedEx, UPS & DHL.
WHAT DO YOU NEED TO OPEN OR RENEW YOUR MAILBOX? - You are welcome to visit our office located at the Union Building, Room 108.
- Complete the form provided by us.
- Bring in two forms of identification
A photocopy of your identification may be retained by our office representative when you open/renew your private mailbox, as per USPS requirements.
Call or email our office today if you have any other questions.
***Students/Customers who do not rent a mailbox will not be able to receive letters, cards, small mail or packages at the Mail Center***
Our office have 2-different options for PBM Boxes: your choice depends on the amount and type of mail you receive per month.
- Small - 5" x 5.5" (Holds up to 10 - 15 bulky letters or 5 rolled magazines) for $80.00.
- Large - 5" x 11" (Holds larger envelopes, magazines) for $120.00
If you receive around 6 letters per month, the small PMB is right for you. Another thing to keep in mind when picking a size is how frequently will you stop by to pick up your mail. If you are going to let your mail pile up or won't check on it weekly, you might as well get a bigger box.
You are free to cancel your PMB at any time. Please cancel in person at our office. Unfortunately when you cancel you PMB you are not eligible for a refund of your rental payment. ALL SALES FINAL.
All mail or packages that are unclaimed for 30 days after delivery will be returned to sender at the discretion of our staff members.
If you have any questions, please call us at (915) 747-5677 or email us at email@example.com
Folding & Inserting Machine
Our office has one high capacity folder inserter that can handle multiple inserts. We can take your printed letters, return envelopes, etc., load them into our machine and with the press of a button, stuff them all into one envelope turning all day ordeal into a 15 minutes job.
Inserting jobs are processed by machine or manually depending on the material and job complexity. Jobs should be scheduled in advance by calling (915) 747-5677 or emailing firstname.lastname@example.org
When submitting a job please include the following:
- The type of work you are requesting, including a "mail" by date.
- A sample of the finished mail piece.
- Disposition of the finished job and any leftover components.
- An inserting work order.
Sealing is available for letter and flat-sized envelopes. When sealing is required, leave flaps open and nest the pieces into each other.
Tabbing is required on some mailings due to U.S. Postal Service automation requirements. Staples are not an acceptable form of closure.
To get a quote on any of our services, please contact us at
How are Mail Services problems addressed?
Our staff is committed to the efficient and secure handling of your mail. If you experience problems, please notify immediately by email, at email@example.com
This is the most effective and efficient way for us to address and track issues. When addressing an issue on a package, please always include the shipping carrier's tracking number in your first communication. This will be speed up the process, in remedying any of your concerns.