University Resources
Center for Accommodations and Support Services
UTEP’s Center for Accommodations and Support Services (CASS) will assist any UTEP student who requires a class accommodation whether the class is online or on campus. As soon as students are accepted to a UTEP degree program—ideally two weeks prior to the start of the term—they should contact the CASS office to make an appointment; this can be done over the phone.
The CASS counselor will let you know what documentation is required, what accommodations will be available, and how to work best with instructors. If you think you may be eligible for an accommodation don't delay. CASS can help make the UTEP experience a positive one.
Contact Us:
Center for Accommodations and Support Services
Union East, Room 106
500 W. University Ave.
El Paso, TX 79968
Phone: 915-747-5148
cass@utep.edu
Please refer to the Major Maps page from the Student Affairs website.
Military Student Success Center (MSSC)
UTEP welcomes military-affiliated students to its degree programs, and our Military Student Success Center and its dedicated staff (many of whom are veterans and students themselves) are here to help personnel in any branch of service to reach their educational goals.
To find out more about funding your education at UTEP using military benefits, please visit the UTEP’s Military Student Success Center website.
Contact Us:
Military Student Success Center
Library, Room 205
500 W. University Ave.
El Paso, TX 79968
Phone: 915-747-5342
mssc@utep.edu
Office of Community Standards (OCS)
The Office of Community Standards (OCS) provides valuable information about student resources, rights, and responsibilities. Below is a list of policies applicable to both on-campus and online students:
- Student conduct and scholastic dishonesty: These pages provide information about policies related to student conduct concerns as well as scholastic dishonesty and how to avoid it.
- Conflict resolution: Even in online classes, there may be times when conflicts arise. This webpage provides information on how to address conflict in educational settings.
- Additional information on a variety of topics such as student privacy, educational records, etc., is available in the Handbook of Operating Procedures.
Contact Us:
Office of Community Standards
Union East, Room 303
500 W. University Ave.
El Paso, TX 79968
915-747-8694
studentconduct@utep.edu
Registration and Records assists all UTEP students with registration and student records. For all communication with the Office of the Registrar, you should use your Miners e-mail account and include your name and their 800 student ID. Links to various student forms are available here.
To add a course:
You should be able to add courses through late registration on Goldmine. If the system displays a restriction, you must contact your advisor to see if you are eligible to register and to have the restriction released.
To drop a course:
You can drop courses through Goldmine until the late registration deadline. If is after late registration and prior to the course drop deadline, you may stop by the Registrar's Office or e-mail your drop request to records@utep.edu. The email must include Course Registration Number (CRN).
6-drop policy:
If you are seeking an exemption from the 6-Drop Policy, you must e-mail the course drop form to your advisor first. Once the you and the advisor have signed the form, you must send the signed form to records@utep.edu prior to the course drop deadline.
Contact Us:
Registration and Records
Mike Loya Academic Services, Room 107
500 W. University Ave.
El Paso, TX 79968
915-747-5544
The Student Success Helpdesk is available to provide support for students who need assistance with issues such as:
- Registering for a required course – is a class required on your degree plan not being offered? We can help!
- Class schedule time-conflicts – are two or more of your required classes only offered at the same time? We can help!
- Finding resources for student success – have a question, and don’t know where to turn? We can help!
- Financial literacy
- Paying for college
- Food, housing, and transportation resources
Don’t let obstacles keep you from graduating on time. If you’re facing a challenge that’s impacting your academic success, we are here to help!
- Research Guides, then click on Browse Guides to research by subject area
- Citation Guides for guidelines on citations in all academic formats
- Tutorials for video tutorials about the research process
- MinerQuest Search to search the basic catalog where there are resources organized by basic research, advanced research, title, author, subject, and databases
- Course Reserves to search for resources by course or by name of
instructor
Remote Access to Databases
Off-campus (remote) access to the electronic materials found in the Classic Catalog is available to students through a connection to UTEP's network. MinerQuest and the Library's other databases also require a connection to UTEP's network. UTEP students, faculty, and staff can securely connect to network resources from remote locations through the GlobalProtect VPN using commercial Internet service providers.
If you have problems connecting to the VPN network please contact the campus Help Desk at (915) 747-5257 (HELP) or helpdesk@utep.edu.
To report a technical problem with any of the Library’s electronic databases or e-journals, contact a member of the E-Resources Team. Telephone assistance is available between 8:00 a.m. and 6:00 p.m., M-F, by calling either Lisa Borden at 915 747-6709 (lmborden@utep.edu) or John Padilla at 915 747-6706 (jpadilla@utep.edu). If no one is available to take your call in person, please leave a message or send an e-mail to ask@utep.libanswers.com. Someone will respond to questions as soon as possible on the next business day.
Contact Us:
University Library
2051 Wiggins Way
El Paso, Texas 79968-0582
915-747-5672
Ask a librarian: ask@utep.libanswers.com
During reference hours, text us: 915 249-3383
The Writing Center provides online consultations for writing projects. Prior to scheduling an appointment, you should view the three video tutorials under the Tutorials tab on the Center's website. After viewing the tutorials, click on Online Consultation to make an appointment.
Writing Styles
Avoiding Plagiarism
Contact Us:
University Writing Center
Library, Room 227
500 W. University Ave.
El Paso, TX 79968
915-747-5112
uwc@utep.edu
Whether they are in print or online, getting textbooks and course materials is easy. Because some online UTEP courses are in 7 or 8-week terms, you will want to order textbooks as soon as possible. The UTEP Bookstore is happy to assist all students with their textbook orders.
Prior to searching for textbooks, please check the course information:
- Part of
term . (e.g. spring, summer, or fall) and the year - Department. (e.g. COMM, CRIJ, DSS)
- Course number. (e.g. 1300, 1301, 5313)
- Course section. (e.g. 001, 013, 304)
Textbooks and Course Materials
After registering for a
- Program: Select ALL
- Term: Select the term (the example below uses Spring 2018)
- Department: Use the three letters of the course (the example below uses ART)
- Course: Select the course number (the example below uses 1300)
- Section: Select the correct section. (the example below uses 011)
Note: Please, keep in mind that different instructors teach the same class. As a result, it is possible that the same class, taught by two different instructors, may have different textbooks. Therefore, be sure to select the correct course section.
After clicking on submit, you will see the textbooks for your classes. In this example, the class has one required textbook, one recommended material, and one suggested by the bookstore. By clicking on the + sign, you will see the prices and the image of the text. Before ordering the text, verify the correct text for the class. In this example, the information for the class is in the upper-left-hand corner. It includes the class, section, and instructor’s name.
Often, the book is available in a digital format. In this case, you can download it and get started immediately! If you are in the UTEP area, you may pick up your books at the UTEP Bookstore with no shipping costs. Those out of the area can have books shipped to their home or business with shipping fees attached.
Returning or Selling Back Books
Just because students aren't on campus doesn't mean they can’t rent or sell back used books at the end of the term. For rented books, the packing slip will include a return date, and you will receive reminder emails. The Bookstore provides free return shipping if you rent books online as a registered user. You may also sell books back online by either taking it to an eFollett store or entering the information online, printing a shipping label, and shipping it free of charge. You may order as a guest or create an eFollett account to save the information and make ordering quicker next term.
Contact Us:
UTEP Bookstore
2201 Sun Bowl Dr.
El Paso, TX 79902
915-747-5594
utep@bkstr.com
The Help Desk offers technology support and assistance to students, faculty and staff at UTEP. A list of the resources they offer is on their website (scroll down to see complete list).
Setting Up the Global Protect VPN (Virtual Private Network)UTEP students can securely connect to network resources from remote locations through the Global Protect VPN using commercial Internet service providers.
Please take the time to search for the different services provided by the Helpdesk.
Prior to setting up your Global Protect VPN, you should know if you are using a MAC or Windows operating systems. If you are using a Windows operating system, you should also know the version and if the system is a 32- or 64- bit. Please review the information below to determine your operating system and version:
- How to determine the version of Windows
- How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system
The Global Protect VPN service is enhanced with Duo's two-factor authentication software and will require registration for Duo service prior to establishing a VPN connection.
For instructions on how to set up your VPN Connection and register for Duo-Two-Factor Service, please visit the Help Desk website and select the Global Protect VPN link (see figure below).
Once you are on the Global Protect VPN webpage, please take the time to read the instructions before accessing the Getting Started section. Please remember to determine your computer's operating system and whether is 32- or 64- bit.
The Global Protect VPN service is enhanced with Duo's two-factor authentication software and will require you to register for Duo service prior to establishing a VPN connection.
For more information on how to set up the UTEP two-factor authentication registration click here.
Contact Us:
Technology Support
Library, Room 300
500 W. University Ave
El Paso, TX 79968
915-747-4357
helpdesk@utep.edu
