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FAQs

General Information

Yes. All transactions require some form of picture ID, for example:

  • UTEP Miner Gold Card
  • Driver’s License or State ID Card
  • Passport/Visa

Parking rules and regulations are enforced 24 hours a day, 7 days a week. A parking permit is required during the hours of 7:00 am – 8:00 pm, Monday – Saturday. See complete Parking and Transportation rules and regulations. 

Visitors with state-issued ADA plates or permits may stop at any kiosk for parking directions. Faculty/staff and students that wish to park in designated UTEP ADA parking spaces are required to display a valid UTEP ADA permit. You may obtain a UTEP ADA permit by visiting our office with a picture ID and your State issued placard or license plate registration. Your UTEP issued ADA permit is valid in any ADA parking space on campus except for the Sun Bowl Parking garage. If these spaces are full, your permit is also valid at any metered space and in any faculty/staff parking space. You CANNOT use the permit to park in Reserved Numbered Spaces, Fire Lanes, or Loading/Unloading Zones. Neither ADA plates/placards nor the UTEP ADA permit are valid in the visitor spaces for which a pay station is utilized.

You will need to visit the Student Health Center. They will evaluate your condition and, if they determine it necessary, you will be given a memo instructing Parking and Transportation Services to issue you a temporary Student Health Center parking permit. Bring the memo to our office and we will issue the permit and instruct you on where the permit is valid.

If your vehicle is disabled and need to be towed, you can contact the tow company directly and let them know where your vehicle is located.  The tow company will require you to be present when they arrive.

As far as access to campus for the tow truck, they will come in to campus at one of the staff gates (East or West) and will be allowed entrance.  Based on the location of your vehicle, they should access campus at the West gate (next to the bookstore).

Getting a “duplicate vehicle” error means that the vehicle is already in the system. 
 
If you do not know the owner, or don’t know if the vehicle was ever registered under anyone else, you may submit the Link Vehicle form, under the “Submit Forms” section of the Parking Portal.  

You can do that via your Parking Account. Click HERE to see how to do it.  
 
*You must ensure that there are no outstanding citations associated to you and the vehicle. 

Please call us at 915-747-5724 so we may troubleshoot your issue*. 
 
*If you are getting an error logging in with your UTEP credentials please reset your password and try to log in again. For any further issues, please call our office. 

Citations

If the vehicle is registered through the State of Texas, we are able to obtain the owner information using the license plate number. Per Section VIII, Part C. of the Parking and Traffic Regulations, “If an individual has the same family name and/or home address as the registered owner, the unpaid charges will also be recorded in the individual’s name.”

While some spaces may be marked with a sign and paint along the curb, this may not always be the case. Some spaces are marked only with paint, due to the inaccessibility of placing a sign. In short, a space with yellow lines or curbs is strictly for loading/unloading purposes and requires the appropriate pass or permit.

Permits

Student permits are available online for actively enrolled students.

How to Purchase a Student Permit

Student Account means the charge will get posted to your Pete's Payment account [where you pay tuition and fees].

It will take 12-24 hours for you to see the charge posted. Once posted into your Pete's Payments account you can select your preferred method of payment and pay.

Permits will not be mailed outside of the continental United States. If you have a foreign address, you must enter the office address:
500 W. University
El Paso, TX 79968

The permit will be delivered to our office and we will notify when it's ready for pick up.  

Permits are movable/repositionable between multiple vehicles. Only one vehicle can be on University property at any given time. You may register as many vehicles as you like to your account and associate them to your active permit at no additional charge.

If your second vehicle is a motorcycle you must purchase a secondary motorcycle permit.

You may request a temporary one-day permit from our office.

Check your mail for an envelope like the one below.


permit envelope

 

If you do not receive your permit in this envelope in the mail by 8/29/2024, please submit a missing/lost form. Log into your parking account and click Parking Permit/Vehicle Requests to report your permit as missing or lost. This form will be available on 8/29/2024.

Follow the steps HERE to print your temporary permit.

You may use your UTEP hang tag and notify our office that you are using a temporary vehicle. If you forget to take your hang tag out of the vehicle, our office can issue you a “vehicle repair pass” valid for up to one week. To extend the temporary permit an additional week, you will need to provide documentation that the vehicle is still being repaired. A maximum of two one-week vehicle repair passes may be issued per account per semester.

Report lost/stolen permits immediately by filing a report with our office. The permit will then be deactivated, and a replacement fee will be assessed.

Check your mail for an envelope like the one below.


permit envelope

 

If you do not receive your permit in this envelope in the mail by 8/29/2024, please submit a missing/lost form. Log into your parking account and click Parking Permit/Vehicle Requests to report your permit as missing or lost. This form will be available on 8/29/2024.

 

 

Do not use a reported lost/stolen permit, as you will be fined, booted, or subject to disciplinary action by the Dean of Students. Please contact our office and make arrangements to return the permit.

Do not display it on your vehicle - return the permit(s) to our office immediately. Use of a permit that has been reported lost/stolen is strictly prohibited. You may be fined, booted, or subject to disciplinary action by the Dean of Students. Please contact our office and make arrangements to return the permit. 

No. The only person who may use a permit is the individual to whom the permit was issued. All permits are non-transferable between customers/accounts. If you are caught using a permit other than your own, you will be cited.

Log into your parking account and click Parking Permit/Vehicle Requests to return your permit. 

We will begin accepting permit return requests on 8/16/2024. You must have the physical permit in hand to submit return request. Returns will be processed in the order they are received beginning Friday, August 30, 2024.  

By returning your permit, you are relinquishing your right to park at that location. A UTEP permit is required to park on UTEP property from 7:00am - 8:00pm, with the exception of pay by hour visitor lots. You cannot purchase a new permit until you receive confirmation that your permit return has been processed, NOT just submitted.

A refund will be issued based on date of submission and the refund schedule. Any complete submission received prior to midnight on August 31, 2024 will receive a full refund.

Permits are sold year-round and the allocated inventory is constantly changing, contingent on several factors, such as, parking facility utilization, permit returns, and construction.

All available parking permits are shown in the parking portal and is updated when any changes are made.  
 
Permits are sold year-round, and the allocated inventory is constantly changing, contingent on several factors, such as, parking facility utilization, permit returns, and construction.

Loading/Unloading zones are designated throughout campus. You may obtain a pass at either of the entrances on University Avenue or in our office. The pass will be valid for a maximum of 30 minutes and may be used only in the loading/unloading (yellow zones). You must activate your emergency flashers while using a loading zone.

Students must return their parking permits. Contact us at parking@utep.edu to complete this process.

Employees must return their permits to Human Resources upon clearance.

A permit is University property, and failure to return it will make you responsible for any violations associated to the permit even after your separation. 

If you find that your lot is full you can contact us at 915-747-5274 and we will provide you with an alternative parking location.

You can also save yourself time by driving straight to a remote lot and riding the Miner Metro to campus.

Please contact Parking at parking@utep.edu and include your name, UTEP ID, and the permit location you are attempting to purchase.

Faculty or staff members that are appointed at 20 hours or less with UTEP, must contact parking@utep.edu to purchase their permit.

Faculty or staff members that are appointed at 21 hours or more, may buy their permits online before August 31st of the current year. After August 31st you must contact parking@utep.edu to purchase your permit.

Log into your parking account and click Parking Permit/Vehicle Requests to return your permit. 

We will begin accepting permit return requests on 8/16/2024. You must have the physical permit in hand to submit return request. Returns will be processed in the order they are received beginning Friday, August 30, 2024.  

By returning your permit, you are relinquishing your right to park at that location. A UTEP permit is required to park on UTEP property from 7:00am - 8:00pm, with the exception of pay by hour visitor lots. You cannot purchase a new permit until you receive confirmation that your permit return has been processed, NOT just submitted.

A refund will be issued based on date of submission and the refund schedule. Any complete submission received prior to midnight on August 31, 2024 will receive a full refund.

Permits are sold year-round and the allocated inventory is constantly changing, contingent on several factors, such as, parking facility utilization, permit returns, and construction.

Multi-year permits for faculty and staff

Employee permits purchased online are only for full-time appointed faculty and staff paid by UTEP.

Log into your parking account and see THIS guide on how to purchase your permit.

Multi-year permits for faculty and staff are valid for a three (3) year period.

Multi-year permits are paid for through payroll deductions. Payroll deductions begin with the October 1st paycheck annually. Payments are deducted monthly for a nine (9) month period for both faculty and staff.

Service awards must be approved by UTEP Human Resources for redemption. 

Click HERE to see how do they apply to your permit purchase. 

Permits only need to be renewed once every 3 years. Permit holders get to keep the area they selected for 3 years without having to worrying about space availability and remembering to order.

If you purchase your permit after the first deduction period, your deductions are adjusted accordingly, based on a quarterly proration rate. New permits processed after April 15th will be subject to a one time deduction for the months of May – August. All multi-year permits are subject to any rate increases annually that may commence with the October 1st pay period.

You can cancel our multi-year permit at any time. In order to cancel your permit, you must complete the cancellation form and return your permit and access card (if applicable) in person to the Parking and Transportation Services Office located in the Academic Services Building, Room 122.

If you are attempting to make a parking permit purchase online after 8/31, to purchase a permit please contact Parking and Transportation Services at parking@utep.edu or 915-747-5724.

Connect With Us

The University of Texas at El Paso
Parking and Transportation Services
Suite A
3737 N. Mesa Ave
El Paso, Texas 79902

E: parking@utep.edu
P: (915)747-5724