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Directory Assistance / Operators


To ensure all callers are assisted, UTEP uses a combination of an automated operator system and student staff to answer calls. Twenty four hours a day, seven days a week, calls are answered by the automated system. After business hours the automated system still directs the callers to departments and to staff and faculty extensions, allowing them to leave voice messages with their desired party.

 


Basic Service


• Reach listed department and employee extensions 24/7
• Automated system can answer more calls than operators alone
• Operator staff available for general information during regular business hours
• Student employees are NOT listed in Speech Attendant but may be reached by requesting the department in which they work

 

Getting Started


Off-campus dial 915-747-5000
On-campus dial ext. 5000 (not "0")

Listen carefully to the instructions before requesting the needed department or employee. Speak slowly and clearly for the automated to best locate the desired extension.

Note: If you receive a call on your UTEP phone from 915-747-5000, that is NOT a call from the Operators. That is how the phone system identifies a blocked caller ID. Calls from the Operator will be a 4-digit extension number such as 5000 or 1500.


Support


Contact us at the Technology Support Help Desk.

Email: helpdesk@utep.edu
Phone: 915-747-4357

Send an email to request updates to departmental or employee contact information on utep.edu and my.utep.edu or the Departmental Listing , or if you or your department are receiving calls for other people or departments.

UTEP TECHNOLOGY SUPPORT

UTEP Library Room 300  |  ts.utep.edu  |  915-747-4357 (HELP)