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VPN GLOBAL PROTECT

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OVERVIEW  |  GETTING STARTED  |  SUPPORT

 

OVERVIEW


UTEP students, faculty and staff can securely connect to network resources from remote locations through the GlobalProtect VPN using commercial Internet service providers. The GlobalProtect VPN service is enhanced with Duo's two-factor authentication software and will require you to register for Duo service prior to establishing a VPN connection.

UTEP TWO-FACTOR AUTHENTICATION


• Access UTEP resources that require user authentication, such as library databases, from off campus.
• Access departmental servers from off campus.
• Access your desktop computer from your laptop or personal computer when away from the office.
• Access the library's subscription online resources, including databases and electronic journals (e-journals).

 


 

GETTING STARTED


Download and install the GlobalProtect agent for your operating system.


WINDOWS 32BIT GP AGENT
WINDOWS 64BIT GP AGENT

MAC OS 32/64BIT GP AGENT


When prompted, enter your credentials and portal information: vpnsec.utep.edu


When prompted from Duo (on your mobile device), select Approve to allow the connection.

 


 

SUPPORT


UTEP only officially supports GlobalProtect VPN for Windows Vista or better and Mac OS X 10.6 or better. Linux workstations have to download or purchase software to allow VPN. Because of this, support would be from that software and not UTEP.


INSTALL GUIDES:
WINDOWS GP INSTALLATION GUIDE
MAC OSX GP INSTALLATION GUIDE
MAC OSX IPSEC INSTALLATION GUIDE


ACCEPTABLE METHODS OF AUTHENTICATION:

DUO PUSH - Users download the Duo mobile app and register it with their account to receive push notifications. Authentication request is automatically sent to your phone via a push notification to the Duo Mobile app.

SMS PASSCODE - Users enter their password followed by comma (",") and the word "sms" (Example: *******,sms). Once you receive the batch of codes, the user will enter their password followed by comma and the next passcode provided (Example: ********,1825735).

PHONE CALLBACK - Users enter their password followed by comma (",") and the word "phone" (Example: *******,phone). You will receive a call back and can authenticate by selecting any key.



POLICIES:
VPN access is only available to current UTEP students and employees. Also, if UTEP security policies are violated while VPN is in use, VPN access will be terminated.
TERMS OF ACCEPTABLE USE


For any other VPN remote access questions or issues, enter details at:
REQUEST HELP - VPN REMOTE ACCESS

 

 

TECHNOLOGY SUPPORT

UTEP Library Room 300  |  TS.UTEP.EDU  |  915-747-4357 (HELP)