MinerAlert
MinerAlert
Everything you need to work off-campus
In the event of a campus closure we understand that business continuity is important. We are including information and resources that will help you get started to work from off campus. For any further questions or assistance please contact the Technology Support Help Desk at helpdesk.utep.edu .
If you do not have access to a laptop or computer to perform your work remotely, we encourage that you request to take your UTEP issued computer. To remove any equipment off-campus, please complete the following form.
Note: If you are taking a device that you do not use on a regular basis, we recommend you test connectivity and login credentials before taking it off campus.
You'll need to have an Internet connection that is stable and fast enough to support your online work activities. To test your Internet connection from your remote location, go to www.fast.com. 1 – 2 Mbps upload and download speeds are considered fast enough for most work activities.
A mobile hotspot provides Internet access when wi-fi is not accessible. If your service provider offers this service, you can use your smartphone as a mobile hotspot. Use the instructions below to connect.
iOS Instructions | Android Instructions
Note: UTEP has a limited amount of hotspots that are available for checkout. For more information, please visit Equipment Checkout .
To access UTEP business applications from off campus, reference the table below as it indicates the requirements needed to access these resources from off campus. Please note, not all applications are included. If further assistance or clarification is needed please contact the Technology Support Help Desk.
Some applications do not require a Virtual Private Network (VPN) connection, and can be used from off-campus with no issues.
Other applications may require a VPN connection , DUO Authorization , or both.
More information on VPN and DUO can be found below.
| Application | VPN Required | DUO 2-Factor Required |
| Banner | No | No |
| Web Reports | Yes | Yes |
| Peoplesoft | No | Yes |
| MinerMall | No | No |
| Library Databases | Yes | Yes |
| OneDrive and Sharepoint | No | No |
| Webmail | No | Yes |
| Outlook App | No | No |
| Blackboard | No | No |
Two-factor authentication (2FA) adds an extra layer of security to your online accounts. Verifying your identity using a second factor, like your phone or other mobile device, prevents anyone but you from accessing your account, even if they know your password. Duo 2FA is flexible and allows you to use your mobile phone or landline that enables you to authorize or approve activity on your account when required. Registration is easy and quick.
A Virtual Private Network allows you to create a secure connection to the UTEP network over the Internet. Not all applications require this type of connection. Connect to VPN only if it is required and disconnect from VPN as soon as access to the application is no longer needed.
In order to use VPN you must have DUO Authentication set up.
Microsoft Outlook App - Does not require VPN or DUO 2FA - The Outlook app is available for Windows, macOS, iOS, and Android devices. Most computers already come with Microsoft Outlook pre-installed. For more information on using the Outlook app, visit the Faculty Email Web Page .
Webmail on a browser - Requires DUO 2FA - Go to webmail.utep.edu in your browser and log in with your UTEP account.
Phone
University voicemail messages are delivered to your email, and can be accessed from any device, including your mobile phone.
To set up phone calls to route to your remote device, please contact the Technology Support Help Desk for assistance.
Microsoft Teams
Consider this your “virtual office”. Create a chat session in a one-on-one or group setting to have conversations about work tasks. Collaborate easily with the file upload and sharing feature. Hold online meetings with audio and video with a simple click of a button inside the application.
Microsoft OneDrive for Business is the UTEP supported cloud storage system that is accessible anywhere, anytime from any device. Share files and folders safely and with ease. Current Faculty, Staff and Students can utilize Microsoft OneDrive for Business to store, sync, and share files across all their devices.
Please visit our Software Menu Page for information on all of the software available to the UTEP community, and the appropriate licensing. Some programs such as ArcGIS and Mathematica can be used online at my.apps.utep.edu .
Adobe Acrobat can also be installed on any UTEP computer free of charge, just contact the Technology Support Help Desk.
A remote desktop connection allows you to access and use your work computer virtually from another computer (i.e. a home computer).
IMPORTANT ! If you need to access your work computer off campus through an RDC, you must prepare your computer before leaving your office.
NOTE - File shares (network drives) are not easy to access from off campus nor can they be accessed on mobile devices. Consider uploading critical files and folders into OneDrive .
Contact the Technology Support Help Desk for any of your technology related issues.
We provide phone, email, and chat support, or you can visit us in library room 300 for walk in support.
Visit our home page for up to date hours of operation.
