International Emergency Assistance Program
Although your UT-sponsored health plan extends to cover you during international travel, many countries may have difficulty processing your health plan ID card and often require payment at the time of service. It is important to plan ahead to make sure you will have access to the best possible treatment options and proof of payment in the event that you need health care abroad. To assist you in this, UT System administration has a contract with On Call International to provide emergency medical, security and travel assistance and evacuation services to all UT institutions.
On Call International is not a form of medical insurance coverage, but they will coordinate with care providers abroad and your insurance to help you find the right providers. On Call International is the 24/7 emergency assistance provider as well as the claims administrator for all benefits included in the On Call program. All 24/7 services, benefits, and claims are managed by On Call International.
On Call International can offer advice, connect you with resources, and work with you to make sure you receive the care and support you need both before and during University sponsored international travel.
Click Plan ID from your mobile device and follow single prompt to save to the home screen of your phone. This is not an app and does not require any login or personal details. Opening the Plan ID from your mobile device will allow you to click-to-dial On Call International, open a 24/7 Live Chat link and access other plan documents such as the full plan description and tele-counseling information.
Log into the On Call International Plan information Portal with the UT Group ID 100143CPPD21 to learn more about the services and benefits available to you, gain access to pre-trip resources through plan materials and orientation videos, and access the Global Risk Intelligence site for country specific health, safety and cultural information and advice.
About On Call International
Following are details about the many advantages of using On Call International. On Call International is a 24/7 emergency assistance provider with an international network of medical and security professionals available any time to assist you. They can offer advice, connect you with resources, and work with you to make sure you receive the care and support you need.
Medical Services
- Pre-trip information on travel health issues (such as vaccination information)
- Assistance with finding health care providers when traveling internationally
- Outpatient case management
- Outpatient medical expense guarantee and payment
- Inpatient admission and identification of receiving physician
- Inpatient medical expense guarantee, cost review and payment
- Medical claims assistance
- Dispatch of medication and medical supplies
- Emergency medical evacuation services
Global Response Center
- Medical, Security or Travel assistance, regardless of the nature of severity of your situation, contact the On Call 24 hours a day:
- Call collect from anywhere in the world: +1 978-651-9722
- Call toll free from US or Canada: 1-833-328-1091
- Text only number: +1 844-302-5131
- Email: mail@oncallinternational.com
- 24/7 Live Chat: www.oncallinternational.com/chat/direct
Tele-counseling Services
- 24/7 access to counselors to support mental and emotional health
Security Services
- Security evacuation services
- Online travel security information about your destination
- Access to 24/7 security advice
Travel Services
- Legal referrals
- Emergency message transmission
- Translations and interpreters
- Lost document advice
- Emergency personal cash advances
Payment of Services
- If needed, The University of Texas at El Paso will work with On Call International to provide pre-payment for services required
- Upon return, the traveler will place medical insurance claims with the assistance of On Call International and repay the university the expenses incurred
Registration
- Registration is mandatory
- Registration allows On Call International and the Travel Management Services office to better assist you in an emergency
- Even if you do not register, you take On Call International contact and plan info with you when you travel abroad: Click Plan ID from your mobile device and follow single prompt to save to the home screen of your phone. This is not an app and does not require any login or personal details. Opening the Plan ID from your mobile device will allow you to click-to-dial On Call International, open a 24/7 Live Chat link and access other plan documents such as the full plan description and tele-counseling information.
Access to On Call International
Log into the On Call International Plan Information Portal with the UT Group ID 100143CPPD21 to learn more about the services and benefits available to you, gain access to pre-trip resources through plan materials and orientation videos, and access the Global Risk Intelligence site for country specific health, safety and cultural information and advice.
