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FREQUENTLY ASKED QUESTIONS


 

How can I activate a UTEP student account?

Visit newaccount.utep.edu and fill out the online form.

 

How can I reset my UTEP account password?

Visit PASSWORD RESET and fill out the online form.

 

How can I add UTEP student email to my smartphone?

Visit the STUDENT EMAIL info page for instructions.

 

How can I add print credits to my Miner Bucks account?

Visit the STUDENT PRINTING info page for instructions.

 



FOR FACULTY/STAFF:

How can I add UTEP faculty/staff email to my smartphone?

Visit the FACULTY/STAFF EMAIL info page for instructions.

 

How do I set up a Banner/Goldmine account?

Visit the GOLDMINE info page for instructions.

 

How do I connect to my work PC from home?

Visit the VPN info page for instructions.

 

How can I get administrative privelages on my computer?

Make a REQUEST with our HelpDesk.

 

How do I request software for my computer?

Visit the individual SOFTWARE info page for instructions.

 

How do I replace my computer?

Visit the COMPUTER REPLACEMENT info page for instructions.

 

Who is my Technology Implementation Manager (TIM)?

Visit the TIMS info page for instructions.

 

How do I set up my Voicemail and call forwarding?

Visit the PHONE SERVICES info page for instructions.

 

TECHNOLOGY SUPPORT

UTEP Library Room 300  |  TS.UTEP.EDU  |  915-747-4357 (HELP)