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FREQUENTLY ASKED QUESTIONS


 

How can I activate a UTEP student account?

Visit newaccount.utep.edu and fill out the online form.

 

How can I reset my UTEP account password?

Visit Password Reset and fill out the online form.

 

How can I add UTEP student email to my smartphone?

Visit the Student Email info page for instructions.

 

How can I add print credits to my Miner Bucks account?

Visit the Student Printing info page for instructions.

 



For Faculty/Staff:


How can I add UTEP faculty/staff email to my smartphone?

Visit the Faculty/Staff Email info page for instructions.

 

How do I set up a Banner/Goldmine account?

Visit the Goldmine info page for instructions.

 

How do I connect to my work PC from home?

Visit the VPN info page for instructions.

 

How can I get administrative privelages on my computer?

Make a Request with Technology Support.

 

How do I request software for my computer?

Visit the individual Software info page for instructions.

 

How do I replace my computer?

Visit the Computer Replacement info page for instructions.

 

How do I set up my Voicemail and call forwarding?

Visit the Phone Services info page for instructions.

 

UTEP TECHNOLOGY SUPPORT

UTEP Library Room 300  |  ts.utep.edu  |  915-747-4357 (HELP)