How to configure the GoToAssist Corporate client on macOS
To properly configure the GoToAssist Corporate client for a successful remote session, please follow these steps:
1. From your Mac, log in to your UTEP email (Outlook, Webmail, etc.) and click on the link provided to you by the LACIT technician. Your default web browser will try to download and launch the GoToAssist Corporate client:
2. If prompted, click on "Allow" to proceed with the download. Make sure the download is from the "gotoassist.com" domain:
3. Once the download has completed, [double-]click on the file to start the installation:
4. The "GoTo Opener" installer window will appear. Double-click the icon in the center to start the installation:
5. You will get a warning about the app being downloaded from the internet. Please click on "Open" to continue:
6. Click on "OK" to allow the app to access the Download folder:
7. In order to control the computer remotely, accessibility features must be enabled. Click on "Open System Preferences" to continue:
8. On the "Privacy" tab, click on the lock to make changes ("GoToAssistCorp..." will be grayed out):
9. Enter your credentials and click "Unlock":
10. Check the box next to "GoToAssist Corporate Customer (1380)" and close the window:
11. The LACIT technician will then request to view your screen. At the prompt, click on the blue "Share" button:
12. In order to share your screen, you must once again click on "Open System Preferences"
13. If the "GoToAssist Corp..." item is solid, please select its box. If it's not, click on the lock to make changes:
14. Authenticate if needed:
15. At the prompt, select "Later." The LACIT technician should now be able to both control and see the screen of you Mac.