Grievance Procedures

The University of Texas at El Paso (UTEP) has established procedures for addressing student complaints and grievances related to accommodations and accessibility. These procedures allow students to seek both informal and formal resolution.

Common Concerns may include, but are not limited to:

• Non-Implementation of Accommodations: Issues related to faculty members or departments not implementing approved accommodations.
• Discrimination: Alleged discrimination based on disability.
• Access to Facilities or Services: Barriers to accessibility in campus buildings, services, or digital resources.

Students may refer to the Handbook of Operating Procedures (HOOP) for detailed information on the grievance process. The relevant sections include:

• UTEP Grievance Procedures under Ch. 2.5: https://www.utep.edu/hoop/section-6/ch-2.html

Additional Resources

• Handbook of Operating Procedures (HOOP)
  For additional information regarding grievance procedures and policies at UTEP, please visit: https://www.utep.edu/hoop/

Contact Information for Grievances:
If you have any questions about the grievance process, please contact:

Center for Accommodations and Support Services (CASS)

Location: Union Building East, Room 106

E-Mail: cass@utep.edu

Phone: 915-747-5148