Support
How To's
- How to access your UTEP email on your phone
- How to access your UTEP email using Microsoft Outlook on macOS
- How to archive your old emails in Outlook
- How to report suspicious emails to information security
Microphones
VPN
Other
Frequently Asked Questions
Facilities Access
How to Request Door Code Access
Submit an access request through our Form. Your request will automatically route to the designated department chair, who must approve the access.
How to Request Card Code Access
Submit an access request through our Service Desk. Your request will automatically route to the designated space steward, who must approve the access.
My email says that my "mailbox is almost full." How do I fix this?
Faculty and Staff (@utep.edu) Outlook emails are restricted with limited GB in size. If your duties have changed ( became Dean, Chair, Director, Organizer, etc.) please contact the UTEP Helpdesk helpdesk@utep.edu and request more space for your mailbox, explaining the situation. If they are unable/unwilling to do so and you would like assistance with archiving and deleting old emails, please contact the Technology Personnel for an appointment.
Computers
I need help with my computer. What do I do?
If you need assistance with your UTEP-assigned computer and are a College of Business Administration Faculty or Staff member, please contact the COBA TaCC Lab for assistance at calclab@utep.edu, or (915) 747-7777
I need certain software installed on my computer. How do I get it?
If the software you need is part of a UTEP license agreement, it may be installed at low- to no-cost on your UTEP-assigned computer(s). If it isn't, your department must purchase it for you. Please please contact the COBA TaCC Lab at calclab@utep.edu, or (915) 747-7777 to start the process
I need to access UTEP resources from home. How do I set that up?
Certain resources are blocked from being accessed outside the UTEP network (as of September 2019, they include PeopleSoft, Webmail, Banner and any access to UTEP servers). In order to access these systems from the outside, the GlobalProtect VPN software must be installed on your device and your UTEP account must be configured for DUO two-factor authentication (2FA). The Technology Personnel can assist you in getting them set up or you can contact the Helpdesk.
I have an old computer that I no longer want. How do I get rid of it?
Please please contact the COBA TaCC Lab at calclab@utep.edu, or (915) 747-7777 with the pertinent information (tag number, location, etc.). We will make an appointment to pick it up and will surplus it for your department if needed.
Printing
My office printer doesn't work anymore. Who do I contact?
Please contact the COBA TaCC Lab for assistance at calclab@utep.edu, or (915) 747-7777
How do I set up a new printer?
Please contact the COBA TaCC Lab at calclab@utep.edu, or (915) 747-7777 and we will be glad to schedule an appointment with you to install your printer for your office computer
The printer has ran out of toner. Where can I get more toner?
Please contact the COBA TaCC Lab at calclab@utep.edu, or (915) 747-7777 and we will provide you with the toner you need.
Other Resources
Contact Us
Location: Woody L. Hunt College of Business, Rm. 306
Phone: (915) 747-7777
Email: calclab@utep.edu
Web form: servicedesk.utep.edu